Kronos Electrical Contractors Ltd

Electricians
Toronto ON M4J 2K7
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Electricians
Kronos Electrical Contractors Ltd
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84%

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Reviews for Kronos Electrical Contractors Ltd

Average customer rating:
8.8 10 (46 reviews)

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Marcy in Toronto
Marcy in Toronto
4 reviews Toronto, ON
10/10

Electrical

We hired Kronos Electrical Contractors to do the full electrical work throughout our home and we are extremely pleased with the work they did. From the beginning, Stan was very knowledgeable and made us feel completely at ease with the work that we wanted done. It was obvious that his priority was safety and ensuring that we were comfortable and satisfied with the work. Stan and his crew were able to fit us in quickly (despite a busy schedule) and Stan was consistently available to respond to our questions and quickly deal with any issues while the work was being completed. They were very professional, reliable and efficient - and we are thrilled with the final results! We highly recommend Kronos Electrical Contractors and we will definitely use this company in the future for all our electrical needs.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your review!
Kronos Electrical Contractors LTD

Karen P.
Karen P.
3 reviews Mississauga, ON
3/10

Installation of pot lights

I would not recommend this company to anyone. First of all, though he was nice enough upon our initial meeting, once Stan had the contract his attitude was dismissive. He was always rushed and appeared stressed, as if we were one too many clients.

The work was shoddily done. Two pot lights are eyesores still today: one in my kitchen bares a gaping hole around it where the plaster was knocked off and slapped back on at a later visit; another in my front hallway has casing that is lopsided and leaves a gap between it and the ceiling. Furthermore, when installing a dimmer, the contracter damaged my dining room wall around the electrical outlet, saying all it needed was a paint job. I would expect that no traces of work done should be left by installers. It is not the work of the client/householder to fix damage done contractors.! Stan did come by to inspect, but never sent anyone back to fix it properly. I also had to wrangle with him regarding the price after the fact and at no point did he offer his professional opinion prior to my finalizing my order, which would have resulted in the the installation of fewer pot lights (not knowing just how bright they are, I had far too many installed and probably only needed half of them to serve my lighting needs).

I feel that I have been taken advantage of and now that the company has its money, I haven't heard from them since.

Approximate cost of services:
$2,000.00
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Company Response

I was surprised and upset to read this review. We at Kronos Electric take customer satisfaction very seriously. When we left Karen's home it was understood that the job was completed in a satisfactory manner. Although the plastering was not in the contract, when it was recommended to you to that the patch up work can be done by one of our licensed plasterers, it did not seem that this was of concern to you at that time due to cost restraints.. We then took on the patch up role ourselves and completed this for you.
In regards to the amout of potlights, we strive to ensure that the customer receives what they request and if there are any issues arising throughout the job, this should be communicated directly to our electrician. You had stated in an email that you received positive feedback regarding the potlights we installed and lighting in your home.
Instead of posting a negative review half a year after the job was completed, I wish you had called us directly to further discuss and rectify this issue, as we offer a 10 year warranty on our work and would have been more than happy to correct this.
I sincerely apologize for any misunderstanding. Please give us a call to further discuss your concerns.
If anyone has any questions about this job or any others, I am personally happy to answer them.
All the best to you and your family Karen.
Sincerely, Stan

Kim from York
Kim from York
1 review York, ON
10/10

service

I was extremely pleased with the service from Kronos. Stan was helpful, fast, reliable & very pleasant to deal with. I would strongly recommend Stan for anyone looking for an electrician.

Approximate cost of services:
$300.00
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Company Response

Thank you for your review!
Kronos Electrical Contractors LTD

Orsen from Old Toronto
Orsen from Old Toronto
1 review Old Toronto, ON
4/10

Outlet not working

We were referred to Kronos by another company we wanted to fix a problem with our outlet. On the first meeting he seemed nice enough and showed up to provide us with a verbal quote. Afterwards our experience was regrettable. He did not return our calls to confirm our proposed dates for the job but instead just showed up on our doorstep (poor communication). Even though we let him in, he was unapologetic (lacks professionalism). He seemed rushed, did not explain the work being done (poor customer service), damaged our walls and then charged us extra $ for replacing the outlet that we had agreed upon in our initial quote (over charged). Unfortunately we will not use Kronos again and cannot recommend them to others.

Approximate cost of services:
$700.00
What could this company do to improve their services?
Improve on your communication, professionalism and pricing with customers.
Any advice to offer fellow homeowners facing a similar project?
Don't make the same mistake as us. Interview other electrician companies.
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Company Response

We sincerely apologize for your negative experience with our company. We pride ourselves in customer satisfaction, professionalism, and competitive pricing.
Typically any damage caused in the home is repaired and the cost of the repair is included in the quote. We regret that this was not the case and regret that we did not meet your expectations.
Rest assured that your review will not go unheard, and we strive to ensure that all our customers are exceptionally pleased with our service. Further, we would like to take the opportunity to discuss your concerns and re-assess the initial quote as you feel you were over charged. As the owner of the company, I strive to ensure that all our customers are pleased with our services. Please call 416 579 1707 to make arrangements as our company prides itself on 100% customer satisfaction. Thank you.

Carol in Scarborough
Carol in Scarborough
3 reviews Scarborough, ON
10/10

home rewiring

Stan was the one chosen from four quotes. He listened to my requests and recommended changes that I needed. His company was recommended to me by a friend. I am satisfied.

Approximate cost of services:
$9.00
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Company Response

Thank you for your review!
Kronos Electrical Contractors LTD

julie.saunders
julie.saunders
11 reviews Scarborough, ON
9/10

Repair/replace outdoor electrical outlets

Stan was the only electrical contractor to get back to me - I really appreciated his initiative in following up and coming out to give me a free quote on the repair/replacement of our outdoor electrical outlets. Although it took a couple of days to work out the time for the appointment, my schedule was flexible enough that it wasn't an issue. Once he got here the work was done fast and efficiently!

Approximate cost of services:
$250.00
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Company Response

Thank you for your review!
Kronos Electrical Contractors LTD

adrian ishkanian in Toronto
adrian ishkanian in Toronto
3 reviews Toronto, ON

First Review

10/10

grounding outlets

Installed new grounding on all the outlets in the home. Came at a convenient time, worked efficiently, good customer service, decent price. Reliable and professional. Have used a few times, and will use again.

Approximate cost of services:
$700.00
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Company Response

Thank you for your review!
Kronos Electrical Contractors LTD

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kronos Electrical Contractors Ltd

Kronos Electrical Contractors Ltd. has been proudly serving the Greater Toronto Area for 11 years, and we have prided ourselves on the fast, efficient, and thorough electrical work completed on homes and offices. Our company offers customers free estimates and an impressive 10 year warranty on all electrical work completed ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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