- Approximate cost of services:
- $5,000.00
- Company Response
Thank you for your review!
Kronos Electrical Contractors LTD
Thank you for your review!
Kronos Electrical Contractors LTD
This entry did not meet HomeStars review criteria.
I was surprised and upset to read this review. We at Kronos Electric take customer satisfaction very seriously. When we left Karen's home it was understood that the job was completed in a satisfactory manner. Although the plastering was not in the contract, when it was recommended to you to that the patch up work can be done by one of our licensed plasterers, it did not seem that this was of concern to you at that time due to cost restraints.. We then took on the patch up role ourselves and completed this for you.
In regards to the amout of potlights, we strive to ensure that the customer receives what they request and if there are any issues arising throughout the job, this should be communicated directly to our electrician. You had stated in an email that you received positive feedback regarding the potlights we installed and lighting in your home.
Instead of posting a negative review half a year after the job was completed, I wish you had called us directly to further discuss and rectify this issue, as we offer a 10 year warranty on our work and would have been more than happy to correct this.
I sincerely apologize for any misunderstanding. Please give us a call to further discuss your concerns.
If anyone has any questions about this job or any others, I am personally happy to answer them.
All the best to you and your family Karen.
Sincerely, Stan
Thank you for your review!
Kronos Electrical Contractors LTD
We sincerely apologize for your negative experience with our company. We pride ourselves in customer satisfaction, professionalism, and competitive pricing.
Typically any damage caused in the home is repaired and the cost of the repair is included in the quote. We regret that this was not the case and regret that we did not meet your expectations.
Rest assured that your review will not go unheard, and we strive to ensure that all our customers are exceptionally pleased with our service. Further, we would like to take the opportunity to discuss your concerns and re-assess the initial quote as you feel you were over charged. As the owner of the company, I strive to ensure that all our customers are pleased with our services. Please call 416 579 1707 to make arrangements as our company prides itself on 100% customer satisfaction. Thank you.
Thank you for your review!
Kronos Electrical Contractors LTD
Repair/replace outdoor electrical outlets
Thank you for your review!
Kronos Electrical Contractors LTD
Thank you for your review!
Kronos Electrical Contractors LTD