- Approximate cost of services:
- $9,800.00
- Company Response
1. Customer originally paid by credit card, two separate slips were mailed (standard post) Both were signed and mailed back. This process took about 1-2 weeks.
2. There was never any mention of water damage in any original BBB postings etc...in fact this whole dispute started over a bay window ROOF being capped that was never part of the original deal, which is why Tina was happy to sign her credit card slips.
3. The pictures attached by Tina shows the top of a wood casing with some minor drywall damage from the installation of a new window and casings. We were happy to come back and patch the small amount of drywall.
4. Tina demanded that we give her a service time guaranteed in writing with penalty. The problem was we originally were going to get appoximately $175-$225(later after threats we agreed not to charge) for the capping of roof. We did not want to do this as it is not a good idea in general to cap steel with aluminum also it takes minimum half a day. Our installer agreed to do it, but we had trouble booking around Tina and the installer's schedule. In the end after many personal insults and frivolous BBB complaints we decided to say goodbye to Tina.
5. We were definitely responsible for the minor drywall damage, but there was no interior/exterior water damage (this is the first I've heard of it), and frankly the customer started insulting the company and we had had enough. There was no court case, and I'm sure that the water damage story is mostly just an attempt to damage our reputation.
6. The other pictures appear to show normal window condensation, and quite frankly water cannot leak through the top of a window casing due to gravity. All Brick to Brick jobs are caulked around entire brickmoulds either way.
7. I'm proud of this 0/10 rating as it shows the hardship that will inevitably happen after installing thousands of jobs. This is the price of growing as a company.
8. We would have done all that Tina wanted without charge, but after numerous personal insults we were fed up. Tina is also our only BBB complaint and coincidentally our only 0/10.