Structube

This is the worse company to make business. First, they charged my credit card for a different amount that I had agreed to pay for. After "fixing" it, they "could not find my address(!)" and wanted to charge me extra for a second try. I just could not believe how vicious this place could be! The worse customer service I had ever experienced! Please avoid it!

I and several other friends have had a horrible experience at the Heartland Structube location. Terrible product quality, many delays to get the product and downright rude and embarrassing customer service from the manager John. Structube should be ashamed to employ a person with this attitude. No attempts to help on Structubes end. Brutal.

I was unhappy with a purchase and they told me big deal. I emailed and did not hear back. I even sent my email to the CEO and president and still never got a response. This company is a joke and I will not only never buy from them again, I will go out of my way to ensure anyone I know never buys. Look online Structube is famous for terrible customer service. Buyer beware!

In the off chance that anyone is thinking about buying Structube products online for shipping to the US, DO NOT DO IT. After weeks of hassle and $100 shipping charge on items that totaled under $75, I finally took a day off of work JUST to sit at home and wait for the delivery (because Structube does not allow delivery without a signature. Oh and the company they use for delivery does not deliver in the mornings, or evenings, or weekends. So if you're home all day, every day, then no worries! Oh except for the damaged goods)

Anywho, finally got my packages, yay! Very first one I opened was smashed to bits. Literally, we're talking tiny shards of what once was a vase. So congrats, Structube, on the worst shipping experience of my life!

I had just purchased my new home and was looking for some great furniture that is sleek and makes a statement when I came across Structube. Everything I had bought from my sectional to bed frame and coffee table with a book case just looks outstanding. I am getting compliments on them all the time. It had been a pure joy to shop at your store. It is rare these days where you can find a retailer with such great products and offerings at such competitive pricing. Thank you Structube team!

I placed an order for 3 items n early Sept. I received a call in early Oct that one item was unavailable until the end of Nov. I had to cancel my order for this item and make another order request for the item to be delivered a month from now. I am awaiting delivery of my 2 other items. I received a call today that one of the items I ordered is broken and I would have to go online, cancel my order and make another order for the item. I cannot just have them re-order my item to be delivered when available. I again have to go online, cancel my second order, get re-Imbursed and if I want, to re-order the item. UNBELIEVABLE! Now, the 3 items I originally ordered and paid to have delivered, have to be broken into 3 separate orders and I have to pay for 3 separate deliveries and 3 separate furniture assemblies. TOTALLY UNACCEPTABLE!! I predict that this company will not even exist in 3 years - horrible customer service.

Structube had emailed me a delivery date for a bed which I purchased. They ended up emailing me the incorrect delivery date. I only became aware of this after I called them to find out why I didn't get a confirmation of the delivery time. Extremely rude customer service when I called in. The product itself (Versailles bed) is of sub-par quality and I would have expected better paying close to $1000. I will not purchase from Structube again. Also not impressed by the ethics of the company if they don't allow ALL reviews to be publicly posted and visible on their website. Please think twice before buying products from this company. I only wish I had found this review page before I made my purchase.

We like the products we bought. Much better than Ikea items and a lot easier to build. The sofa was delivered on time. The table we put together was easier to put together than Ikea items. Items appear to be built with quality items.

Endless problems with unhelpful customer service, i place an order, they take my money, then they send me an email after several days saying they require verification of my order by EMAILING my Id to them (which is a dangerous thing to do). When I complain, I get a one line email back saying "please confirm that you want to cancel your order'... Mind you, they already have my money...I send them verification and then a week later I get another one line email saying they cant verify and want another copy of more id sent over email.

AVOID THIS COMPANY ONLINE

EDIT---
I posted the following review on Structube's website for the CARINE couch, but you likely won't see it. The reviews on Structube's site are very misleading. They have to "approve" reviews, thus why there are only good reviews on their website.

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Terrible experience with Structube. If you are thinking about ordering from them for the first time...DO NOT. Save yourself and spend your hard-earned dollars elsewhere.

I ordered the CARINE couch along with the NORAH coffee table. The site says that shipping may take 2-6 weeks, which is understandable. I called customer support after 2 weeks and not receiving any tracking number, notification or email that my order had been shipped. Customer Support then went on to tell me my order will not ship for a few months because the coffee table is back ordered, and the whole order won't ship until it is all in stock.

When I placed the order it said that NORAH was in stock, so I was very upset to find this out. I then had Customer Support refund the NORAH so my couch would be shipped. I then had to wait another 4 weeks for my couch to finally come and was extremely disappointed.

Overall the quality of the couch is pretty poor, but then again it does come from China. The fabric is okay, but not super comfortable. The packaging was very minimal but seemed to be undamaged. Upon unwrapping, the couch already had a few snags in the fabric.

I then unwrapped the legs which are packaged separately, only to find that the middle support leg was bent. It wasn't bent from shipping, but the threaded bolt was welded on about 10 degrees off 90. Meanwhile, I noticed the instructions show to screw the side legs into the hole. There were no predrilled holes or extruded inserts to be found.

I called Customer Support Once again to troubleshoot and they were nice, but not very helpful. They told me they couldn't do anything until I sent images proving the center leg was bent, and that there were no holes pre-drilled where the legs are supposed to be attached. The Customer Support sent me an email right away, which I then replied with the pictures and details almost immediately.

4 Days later and I still had not received an answer from customer support so I decided to give them another call. This time I received a 3rd Customer Support Agent. He started off by looking at the photos I sent, and at first acted like there was nothing wrong with the support leg. After talking him through it he said he could send a new one out to me. I then tried to resolve the problem of there being no holes to screw in the main legs of the couch. He put me on hold for 12 minutes and then proceeded to tell me that I'm supposed to use a screwdriver to drive the wood screws into no only the wood support frame, but the fabric on top of that.

There are multiple problems with this scenario.
1. You should never screw a wood screw into wood without a pre-drilled hole. If the wood splits you are SOL.
2. You really shouldn't be screwing a wood screw into fabric first. It's going to twist the fabric causing issues further down the road.
3. Ideally, furniture like a couch should have extruded inserts for all legs. What I find weird is that the middle support leg as an extruded insert, but the main legs do not. Extruded inserts allow you to take off the legs (when moving) and put them back on without the holes getting lose from the wood screws.

Now... it's been a few days since I talked to Customer Support about getting a center support leg shipped and I still haven't heard back from them if they shipped one (like I was told). It would be nice to get one that's actually straight, but for now, I'll just have to wait.