Wizard Carpet & Rug Cleaning

I was referred by a local carpet store and was told they was the best. I called and booked a time to have my carpets cleaned. The lady who answered the phone was very friendly and answered all my questions. The young man that came to do the cleaning was friendly and did a wonderful job. The carpets look like new and they dried in an hour and a half. I will for sure use them again!

I had my broadloom cleaned by this company using their powerful truck system. Later that night, I noticed 2 large dark stains that seemed to surface after the cleaning. The owner (Ian) returned to have a look, and within seconds, advised that one area looked like spilled wax and the other area was some other kind of spill. There was no attempt to try and resolve the problem whatsoever.
I clearly explained that we rarely light candles and have NEVER had a candle in the area he claimed was wax. I also explained that Jamie, the technician, who is very thorough would have mentioned these 2 large stains had he not been able to remove them.
The owner, despite having his equipment here, told me that I was stuck with the stains and left. He claimed that if they were removable, they would have come out with the initial cleaning.
Two days later, I easily removed the stains using a Bissell Little Green Machine and hot water.
REVIEW UPDATE (June 2014) ...
For some reason, my VISA transaction from the end of February was not put through until June (over 3 months!)
We thought we were being double billed. Upon further investigation, we confirmed (for some reason) Wizard Carpet & Rug Cleaning just held on to it for over 3 months.

We had Wizard Carpet into our home cleaning our carpets and Tile and Grout. They had the most amazing Technician named Jamie come to my home; a real gentleman! I felt like I had all new tiles laid in my home - I am so happy I chose the Wizard. I was happy to pay the money for great customer service everyone provided from start to finish and for not having to scrub on my knees for many hours on end. I would recommend anyone to them (and have).

The carpet cleaner was very friendly, helpful and reliable. He came in the morning and he worked very quickly and promptly. I would recommend this company to everyone. Wizard did a wonderful job!