Unknowledgeable, untimely, unprofessional
TLDR: 5 weeks to repair our dishwasher due to an overly brash technician misdiagnosing the issue and his capabilities.
the long form:
The first tech (guy with a mustache) was professional with me ( an adult man) but when I left and my wife had to finish the interaction he was rude, accusatory and unprofessional with her.
The second technician and the receptionist were polite, but based on the experience with the technician and the unprofessionalism of the entire repair experience I would not recommend working with Stein.
What happened: first tech took a week to come, was rude to my wife, saw the issue but figured he could fix it without the whole drain replacement. ordered the part, took two weeks. new tech came to install, repair obviously failed, another two weeks for part delivery and install. was quoted $300 for an additional repair that electrician completed in 3 minutes.
- Approximate cost of services:
- $129.00