Dear Richard,
Thank you so much for your kind comments and thank you very much for putting the time to review our work. We greatly appreciate it and hope to always be of assistance. Please do not hesitate to get in touch, in case of any questions and/or concerns.
Kindest regards,
Naz
New Furnace, AC and Cased Coil
Dear Sreekanth,
We greatly appreciate your kind feedback and the time you took to provide a kind review our work. Please do not hesitate to let us know if you have any questions and/or concerns. Appreciate it!
Thank you again,
Kindest regards,
Naz
Install dual heat Furnace with Heat Pump
Really appreciate your kind feedback and your kind review of our work. Please do not hesitate to let us know if you ever have any questions and/or concerns.
Thanks again,
Kindest regards,
Naz
Furnace and AC unit replace/installation in house
Dear Paul,
Thank you very much for your kind review of our work. Nothing makes our team happier than to know we have made our customer happy. Please do not hesitate to contact us in case of any questions and/or concerns.
Kindest regards,
Naz
Hello Florentin,
We are just in receipt of your review this evening (January 25th), after which we reviewed our technician’s report. The total charge of $75 plus HST was paid by you for a licensed technician’s travel to your residence and to diagnose the cause of no heat. According to the report, once there, our tech confirmed that the furnace is turning off because of a stoppage of the thermostat signal. This was specifically confirmed through bypassing the thermostat, whereby the furnace worked well once the stat was bypassed. The technician’s report further makes note that this process was re-tested and demonstrated and explained for you and it took approx 30 to 40 minutes and not 5 minutes. So it is unclear to myself as to why you would be unsatisfied with the payment made. Especially that our head office never received a complaint note from you previously. As you correctly noted yourself, we are in the midst of a pandemic lockdown and still in an effort to cope with very difficult circumstances and the resulting challenges.
Moreover, please note that our maintenance services are not included with diagnostic work, as they are separate processes; maintenance never involves diagnostic steps and is never required based on an urgent trip and is normally booked within a week of contact time. Additionally, diagnostic work is always charged based on a flat rate. It can take upwards of 2 hours or it can take a number of minutes. And as we would never ask for more in payment in case of incurring a long duration in diagnostic work, it would be unfair to ask for discounts, if it takes a shorter length of time to diagnose an issue. And it should go without saying that we always take full responsibility for our diagnostic statements and if any diagnostic conclusion is ever inaccurate, we will be certain that a correct diagnostic is made within the promised amount of $75. This is why asking for discounts on this payment, would not be a reasonable request, if this is why you are unhappy.
I can always understand that from the point of view a client, with the absence of a full picture, we can sometimes arrive at premature conclusions and in this case, I assure you we offer very fair prices and have developed fair and mutually beneficial policies, combined with trusted services and it would be unfair to expect and ask for more discounts, during difficult circumstances. We will contact you tomorrow to discuss further and to see how we can help further within reasonable means and to make sure there are no miscommunications nor misunderstandings.
Thank you in advance and hope we can be of further help,
Kindest regards,
Naz
Flawless product and flawless service
Dear Mo,
Thank you so much for your kindness and your time in posting this review. Please do not hesitate to contact us if you ever face a question and/or concern. Thank you again!
Wishing you a happy, healthy and prosperous 2021,
Kindest regards,
Naz
Dear Paul,
Thank you very much for your kind words and your time in posting this review. It has certainly been a great pleasure from our end.
Thank you again and wishing you a wonderful and happy new year,
Kindest regards,
Naz
Dear Jeff,
Thank you so much for your time and reviewing our work in a kind light. Please don't hesitate to contact our office, in case of any questions or concerns.
Wishing you a merry Christmas, a happy holiday and a blessed new year,
Kindest regards,
Naz
Dear Tannaz,
Thank you for your kind review and your kind comments. It certainly has been a pleasure from our end.
Wishing you a Merry Christmas, happy holidays and a great new year in advance,
Kindest regards,
Naz
Dear Manrose,
Thank you so much for taking the time to post a review of our work and please note, it makes us very happy to know that your experience has been a good one. Please do not hesitate to contact us, in case of any questions and/or concerns.
Merry Christmas, happy holidays and wishing you a great new year, in advance,
Kindest regards,
Naz
Since 1998, dedicated to its founding principle - building relationships based upon mutual trust and respect - Air Makers Inc. has been providing the Greater Toronto Area with honest and reliable Heating and Air Conditioning services. Through the supply and installation of industry-leading heating, ventilation and air conditioning (HVAC) products and solutions, we make every effort in helping you live more comfortable and healthy lives. Air Makers' pledge to quality means that our goal is beyond merely administering an HVAC business. We, in fact, attempt to build a foundation of mutual trust and respect and further establish a long-term and reciprocated relationship with our clients.
