Mackie Moving Systems

Could not be more happier with our move. It was a breeze, thank you to Mackie company. From initial appointment until the last box was unloaded and floor covers rolled, we and our belongings were well care for and looked after.
We feel informed and supported all the way through from the day we made a first call to meet with C B. wonderful company rep. She went above and beyond to assist us, even lended us extra packing boxes.
All numbers and information was straight forward without hidden small prints.
Thank you S for arranging final details and paiment.
And dig Thank you to golden moving team: B M., F V., and J W. You guys rock. Not a scratch on the walls in both residents. Clean floors, courteous and efficient.
The cherry on top was the final bill. We been charged less than estimated because the move took less time than anticipated.
Unfortunately as per HS policy I can't mention names of this wonderful team.

This is the worst moving company I ever dealt with and I can compare Mackie Group (Mackie Moving Systems) with at least four other companies in Canada and the US. Their crews are most disregarded people and also they are untruthers. Their claim coordinator is even worse. Mackie would deliver your stuff (e.g., a washer and a dryer from a store, as in my case) but it would be done a week later than initially scheduled. Do you want such a service? Then, go with Mackie. If you want your stuff delivered on time, forget about Mackie. This is certainly not the company you need. When their first crew came, they did not bring my washer/dryer to my house because, as they said, I did not separate washer and dryer from pedestals. I immediately called the store and was told I don't need to do it and that none did it ever. The crew left with my washer and dryer. I separated washer and dryer from their pedestals myself. The second crew came a week later (i.e., two weeks after I bought the washer/dryer) and complained that I was not at home (!) when the 1st crew came a week earlier! If you want to deal with such untruth-ers, you need to call Mackie. The washer/dryer was lifted to the 2nd floor and installed. The wall to which the stairs is attached was totally damaged (through touching it by crew's shoulders, elbows and even by heads (!)). It needs a serious repair before could be painted. All work would cost me at least $1K because the wall is about 6-m long and is the same for two levels. My laundry room needs to be painted also after Mackie. I filed a complaint, sent dozens of photos to the store; the store contacted Mackie, etc. Do you think Mackie apologized and repaired my walls? Their Claim Coordinator wrote, "The marks on the walls going up the staircase would be very difficult to make when the crew is holding onto the unit and trying to get up the stairs – it would be difficult for the unit to scrap against the wall." If you are still planning to deal with Mackie, don't be surprised when you will write here a similar review.

Awful customer service. They didn't bring one of my items for delivery and made no effort to rectify situation. I had to waste so much time trying to get an answer.

Delivered my fridge on 30th of October. They had to reschedule because they needed 4 men. we rescheduled a week later and the same 2 guys showed up. we rescheduled again for the next Friday and I specifically asked for 4 men to come to move the fridge in the basement. Guess what happen? Yes, the same 2 men showed up. A month and a half later the fridge is still in our garage and we have 2 fridges sitting in our kitchen. I called to schedule another appointment and the customer service I talked to, Shea, is no help at all and very unemphathetic. They said they will be sending 4 guys over 2 days after our scheduled Christmas party. Great Job Mackie!

Worst moving company ever! Pick up delayed by 2 days. Packers damaged goods. Contents damaged. I paid for full insurance. The Calgary moving men were good however Atlas Canada ordered a shuttle, moving my things to two different trucks at an extra $1500 cost to me. I tried for 2 days to stop them so I could chose a different facility to deliver to. They did it anyway. I now have lockers full of damaged goods and they refuse to cover any of it even though I paid for full coverage insurance.

I was supposed to have a washer delivered and it was a terrible experience. ...there was only a recorded call with no call back number and after several attempts I got someone from Mackie on the number that had call me, who does not know the first thing about customer service.....Terrible terrible service...still waiting for my washer....

I think every one on here is referring to the same set of delivery drivers in the Peel region. Recently ordered a washing machine and dishwasher from home depot.
On the day of delivery no one showed for the 4 hour window that we were given. 3 hours after the expiry of the window, we receive a call from the delivery guys saying they will be there in 30-40 minutes. When we repeatedly asked them what time that would be, we were repeatedly told 30-40 minutes, an hour and a half later still no one showed up. They then turn up 5 hours after the delivery window. One guy asks us very rudely "Where do you want it". I respond saying that they are about 5 hours past the window that we received, and 3 hours after the original 30-40 minutes. The extremely rude guy shouts at me : "Dont tell me bout no time boy". I stated that he should be apologizing for being 10 hours late, upon which he burst into a tirade of rude and abusive language, using the F-word and continuously cussing at me and my wife in front of our kids.
We refused to let him into the house for fear of the safety of our kids and threatened to call the police. Upon which they drove off.
We have since spent hours on the phone with Home Depot and in the store with our rep. We specifically requested not to send the same delivery team again for fear of more abuse and our safety. To our absolute shock and amazement, they then send the same delivery team round and the same guy sits in his car saying he will not deliver, The other guy explains that they had to accept the delivery and show up at our house, but did not have to deliver.
So a month later we are left with no washer and dryer and there is still no resolution in sight, nor delivery.
If you value your safety and want to avoid being abused and sworn at, make sure to refuse delivery from these animals.
They should never be in business, let alone have a contract with a reputable company like home depot. Its a shame and utterly disappointing to see the home depot name go down the drain due to this delivery company.
The store has had numerous complaints about the same 2 drivers, and its a shame to see that no action has been taken to get rid of them. Picture attached.

Where to start. This was the worst delivery experience I have ever had. It's a shame that Home Depot, a good, reputable, company has such an unprofessional company representing them. Rude, abrupt, ignorant, and extremely unprofessional were the two men that came to my home last week to deliver my appliances. No customer service skills (or people skills I should say), what so ever. I just could not believe the treatment I received, and to the point where I requested their names and they wouldn't give them to me, so I took a picture of their license plate. I refused to sign for anything and just wanted them out of my home.

Question. What person comes into your home and says to you "Why you gonna stand and watch me open this box? Go do somethin' else!"

I contacted the customer service line on the comment card (that the men surprisingly left) and I didn't even receive an apology. Instead, I shockingly received excuses from the call agent, in defense of their actions! The end result of my call, "my comments would be passed along to a Supervisor". Unbelievable. I'm quite certain that nothing will come out of this, but all I can ask, is that no one else goes through the same awful experience that I did.

I purchased a washing machine from home depot. Mackie was the company who delivered it. Upon them installing it they cracked the lines causing a water leak in my basement and refused to take responsibility. The company stated the house is old as well as the lines. When it's not even 10 years old. They are refusing to compensate for the damages they have caused, which is clear to see it's there fault. They are inconsiderate unethical people. STAY as far away as you can from these people.

I purchased a new fridge that was delivered by Mackie Moving Systems in July. The movers did not use pulleys or anything to protect my hardwood floor and damaged it. One mover was particularly rude to me when I mentioned I wanted to inspect the fridge for damages, after he asked me to sign the delivery form. When I noticed the gauges in my floor and pointed them out to him, he became verbally abusive and belligerent - blaming me. I submitted my complaint and received a letter yesterday stating they do not accept liability for the damage caused, based on the word of the crew. They never contacted me and the information they received was false.