National Drapery

I would not recommend this company, they came to my home had a preset notion of what they wanted to do, only showed us a few fabrics sample, even when we asked to see more, they recommended only one look, we trusted them because they are in decor magazines and the end result was an overpriced piece of fabric hanging from our windows. This is really what it looked like, even their own installer shook his head! We then paid more to fix the problems, they took our drapes back to work on them, said they had no more matching fabric, and returned the drapes damaged to us. We tried to resolve the matter but in the end replaced the drapery completely at even more cost to us with another company. Lesson learned - bigger companies that advertise more are not always better. To this day I still feel completely ripped off.

I wanted to get some drapers for my living room in my new home. I didn't know where to start (I've never done renovations before!) but a good friend of mine told me to check out National Drapery for custom draperies. I thought getting custom drapes would be too expensive but I'm definitely glad I made the decision to do so. The initial visit to my home and assessment by the designer was a very rewarding experience. Funny thing is she seemed to know what I wanted for the room better than I knew myself. The designer was very knowledgeable (I believe she has a degree in Interior Design), friendly and helpful. I would definitely recommend National Drapery to anyone looking for high-end custom draperies and professional service. I love receiving compliments from my friends and family about my beautiful living room now. Hope this was helpful!

My husband and I recently moved into a new home and the window coverings needed serious updating. We had heard about National Drapery through friends of my parents and decided to have somebody come out to advise us on what would best suit our needs. Josie came out and she was fantastic! She was very patient, warm and friendly and helped us choose some beautiful roman blinds for our bedroom and Silhouettes for our Living Room and Dining Room. The installer was great and was happy to work around our busy work schedules. Everything looks amazing and we get so many compliments from family and friends!! I would definitely recommend National Drapery to anybody looking for beautiful coverings, great service and reasonable prices.

We ordered California shutters from this company for my daughter's room. We wanted a roller blind behind the shutters to keep the light out. We have an old house and the window in my daughter's room was an irregular shape, but they did a pretty good job of installing the shutters and the blind. We started this project with enough lead time such that we weren't pressed for time when the product was ready. It was a pretty good experience in all, but the reason why I would not give this company a higher rating is because just over a year after the shutters and blind were installed, the cheap, flimsy plastic chain that they supplied us with which to raise and lower the roller blind snapped right in two and although they had previously sent us joiner clips, the chain was totally broken. I found their customer service to be not the best because they charged us for the installation of a new chain (had to pay for the chain as well) and only provided us with a replacement metal chain after I insisted that the plastic one was not acceptable. It wasn't the best experience. We had the blinds for just over a year and although we were happy with the overall quality of the shutters, the blind chain issue was really disappointing. In my opinion we should not have been given the cheap beaded chain to begin with as it was of very poor quality and was not made to last very long at all.

Got some Hunter Douglas Nantucket and Duette blinds during their annual January sale (1/2 price, no HST). Great deal, high quality product. Designer was responsive to our needs and was knowledgeable about the product. She did accurate measurements, asked good questions and ensured the order was delivered within 3 weeks. Their installer Yong, was excellent. He installed the blinds in an efficient and professional manner and provided good tips around maintenance, warranty, and usage. A very positive experience overall, and the blinds look fabulous!

Excellent customer service. Came to my house to help me choose new blinds and drapery. We had a challenge to cover some of our two-storey high windows and Jennifer had great ideas for us. She was efficient and professional. She replied promptly to emails and questions in a professional manner. She is a great decorator and salesperson. She got me so excited about her work and with the project. She made shopping at home a pleasure. Installation was timely and hassle free. I am a return customer to National Drapery from 7 years ago and will continue to use them. I have referred several friends/family to National Drapery and everyone is as happy with the shopping experience.

Considering you pay so much for custom draperies; one would think they will give you excellent customer service. They verbally give you one estimated delivery date and the contract has a different estimated delivery date. I am moving into a new home we started the order process a month ago and now they are telling me that I will have no blinds until at least 3 weeks after I move into my new house. Which means I have absolutely nothing in bedrooms or bathrooms for 3 weeks. I asked for estimated delivery date, or weekend installation, their answer is "cannot guarantee".
You spend so much money and you have no a big "NO GUARANTEE". Wow, the only guarantee is the bad project management and a big fat guarantee of bad customer service! They haven't placed the order but you cannot get your deposit back either.
Will not recommend this company to anyone.

Forty years ago when we had just moved into this house, National Drapery did an excellent job on the sheers and draperies for several windows. Fast forward about 38 years and our two larger bedroom window treatments needed to be replaced. I called ND and Shelley came out and helped us choose the most beautiful draperies I've ever seen. As it was a custom order, the installer did a perfect job of hanging them.

I'm the second generation of National Drapery lovers as my mom had ND do her draperies many years ago.

Our initial meeting with Jennifer seemed very promising - we were to have drapes, sheers, bars and hardware to pull the drapes back installed on all the windows. When the installment day came all of the drapes and sheers were too long, and the hardware to pull back the curtains were non existent. They were fairly quick in altering the too long drapes (though I am still waiting for them to take back the drapes and sheers from the main window for alteration), but not only did the hardware never show now they were denying that we ever made this request. Besides a forced "And we apologize" all I have been told is that yes, the outrageous sum that has been paid in full will sit as I wait on their blatant mistakes.
In short, they are unorganized, unapologetic, unreliable, and over priced for such horrible service.

National Draperies is wonderful at both helping you select your draperies and producing a beautiful product installed professionally. They need to work on their ability to meet estimated delivery dates and their communication with customers when there are delays. Yet, that being said, I would definitely use this company again when purchasing custom draperies.

Here is my story. The staff in the showroom were very helpful getting me started and Amy, who came to my home, was wonderful, patient and helpful in guiding me to my final choices.

Once they were finally ready, the installer worked with my schedule and arrived at the agreed upon time. The draperies are gorgeous, well made and work fabulously in my home.

The problem occurred in between these two events. When I placed the order towards the end of March, I was told that I could expect my draperies around the end of April, at the very earliest (April 30th was the estimate delivery date). When I called in the first week of May to check on their status, I was given a very unoptimistic "late next week". Two weeks later I called again. They said they would call me back. After waiting an hour for the return call, I tried again and was told that the staff actually have to leave the showroom and go to where the draperies are made to find out their status. Again I was told that someone would call me back. About a half-hour later, another staff member called to tell me they weren't ready yet and to call the following Thursday if I hadn't heard from them. By now we are well into May and no reason for the delay has been given. Finally, when I called again on the following Thursday, as instructed, I happened to catch Amy in the office. She told me that they were almost done and I would hear from the installer in the next few days. The following Monday, Yong called and the drapes were installed the next day - June 1st. One month later than expected and exactly 10 weeks from the date of order.

My issue is not that it took so long, they were definitely worth the wait, it is the lack of information during the process. It would have been better if they had just told me it would be several more weeks when I first called at the beginning of May. Also, why can't the showroom staff find out relatively quickly the status of an order? Why do they have to leave the showroom? Do they not have some kind of computerized order management system so they staff can track their orders? This lack of information is poor customer service. Custom draperies are expensive. Customers have the right to know how their orders are progressing. It is for this reason that I can not give this company 10 stars.