Storage locker ok, moving in, not so good
The good: The storage facility is new and staff were accommodating
The bad.
Our issues started when the movers that this location recommended took several hours longer to unload due to poor organization and a horrible loading-bay setup. After waiting for an hour for the loading bay to clear. Once started unloading, we had another delay and issues with the elevator. Overall a poor experience. I am not sure if this was done on purpose to make the move go longer. I ended up paying way more than most full service storage companies.
My suggestion: don’t sign a long term contract.
Bring your own movers, do some research, you might save some hard earn cash.
- Approximate cost of services:
- $550.00
- Company Response
Good Morning,
We are sorry to hear that you were not satisfied with your experience at XYZ Storage.We take pride in giving the best customer service and experience possible but it looks like in your case we may have dropped the ball. I would like to connect with you personally and try to amend the situation. Please email annissa.r@xyzstoreage.com or call me at 416-208-0188 extn 200.Annissa