Abbey Air Home Services by Enercare

Furnace was replaced. Both the person were extremely good. Jay was expert in his field.

I have had Abbey Air out to service my furnace and a/c for 3 years in a row now. Mostly great experience. I had a couple of guys come out who couldn't seem to resolve a noise issue and now I always ask for Helge and I give him and his service a 10 out of 10 - he is reliable, knowledgeable, helpful - and solved the noise issue when 2 others could not. Abbey Air - you should use him to mentor and teach others coming into the business - he really knows what he's doing. This is a good company. Overall I find them very reliable and responsive as well as fair and reasonable in their pricing. I highly recommend them.

We have had Abbey Air in a couple of times for tune-ups, generally we had a great experience - until we needed to replace the furnace. In our last tune-up this fall it was discovered that our furnace was putting out too much CO and the technician thought that there was an imminent risk of a hole forming that would allow CO into the house - so we made the decision to replace the unit rather than repair it. We had an agent in who walked around, looked at what needed to be done, gave his recommendations and explained their 100% satisfaction guarantee. He seemed nice and professional at the time. He wound up up-selling us on the package to get what he said would be a quieter A/C unit - at the time I was fine with this. However he failed to explain that this unit was almost twice the size of the one we were replacing which necessitated a number of changes to the location, installation and configuration of the unit which I would absolutely not have agreed to had I known - I would have opted for the smaller cheaper unit even if louder. I firmly believe that any changes to the current configuration of the unit should have been made clear to us before finalizing the sale. Furthermore there were a number of things with the furnace that were not completed in the manner he described (ie. the furnace air-intake being run outside that he explained to me was their preferred set up). When he returned to do the post install inspection I brought up all of these issues, he could not explain why the install deviated from what was agreed upon and he seemed genuinely surprised about the size and required changes to how the new A/C unit was configured vs the previous one. However, he said he would check on all of my concerns and get back to me. Two months later I still had not heard back form him, and as the weather started to get cold we noticed that the furnace humidifier was not working. I called and complained about a) not being followed up with regarding the concerns I had, and b) the humidifier not working after they had installed the furnace causing the air to become very dry. The person who answered took my concerns down, sent a technician out to look at the humidifier. The technician seemed cranky and didn't understand why he had been dispatched to look at such a minor issue when, as he said, a lot of other people don't have heat (despite this just being the time given by the person I spoke to on the phone). However, after a bit of troubleshooting he found the issue, apparently the install guys pulled a wire out of the humidifier while attaching to the the new furnace and had not checked to make sure everything was working together once they finished the install. So one issue resolved, however I am still waiting to hear back on the actual issues from the initial install and why things were done differently than initially described. After paying $10,000 for a new furnace all I want are my questions answered and concerns addressed about a few things that were not done. I don't think this is too unreasonable but everyone seems to need to get back to me and no one actually does. So much for their %100 satisfaction guarantee! If Abbey air had simply followed up with me like they said they would, I still wouldn't have been happy about the A/C unit, but I would be much happier about the process than I am now.

Great service! Rob (sales rep) was professional and explained the various options for a new furnace. The new furnace was installed within a few days and the experience was great. Michael and Ross showed up on time, did a great job and cleaned up all the mess. Thanks Abbey Air.

Our salesman Devon made feel comfortable and he was extremely knowledgeable. He was able to help us select the right furnace and A/C combination for our home. After reviewing multiple quotes, we felt that Abbey Air was the best value for the money. Michael, Ross and Milan came to do the install and were extremely professional. They went the extra mile in making us feel satisfied and confident in our new system. The entire experience was excellent and I would highly recommend your services to anyone.

I would like to thank Abbey Air for such great service! Your technician SKlezok was excellent. He was very personable, helpful, informative, very knowledgeable and trustworthy. The office staff was also very pleasant and a pleasure to speak with.
Highly recommended.

Excellent service by the tech who I always request for service calls (Helge). Very down to earth person and takes time to explain things and always does a fantastic job. Very professional and would definitely recommend.

Approached Abbey Air regarding buying a new hot water tank to replace rental and replace older, inefficient A/C unit. Rob, the salesman was very informative and took the time to explain all our options. Michael, Ross and Jay arrived to install right on time, treated our home like it was their own and did an excellent job. Their attention to detail and pride in the work they do was quite evident. We are very pleased with our new HWT and A/C. Will approach Abbey Air when it is time to replace our furnace.

I just had my furnace changed but not by Abbey Aire. I used a company from Hamilton as they wee much cheaper. What I can't forget is that a tech from Abbey aire tried to sell me a $200 dollar part for $900 when I called them during a very cold week a couple of years ago. I should have wrote this a long time ago. Shame on you AA. I was trying to get my newborn home from the hospital and you tried to take advantage. When I finally got the work done I did not call you.

Furnace not working on Sunday. Called for service and was quoted a good rate along with the name of the service person that would call me - Joe. He called not long after and told me exactly what the expected wait time would be then called again to say he would be there sooner. Showed up and went right to work explaining everything as he did it. Recommended a new thermostat and that was exactly the problem as I replaced it myself and the furnace worked. Joe was professional, worked quickly and gave me all sorts of great information. Sunday price was much better than another company I called first!