The Carpet Palace

Carpet & Rug Retailers
Halton Hills ON L0P 1K0
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Reviews for The Carpet Palace

Average customer rating:
9.8 10 (139 reviews)

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debnjenna in
debnjenna in
1 review Caledon, ON
10/10

Hardwood floors installed in dining room and three bedrooms

Excellent from beginning to end. Quality product and installation. Staff very professional, helpful and friendly. I highly recommend Carpet Palace.

Approximate cost of services:
$7,800.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for the kind words! The new hardwood flooring looks great :) Please let us know if you have any questions in the future regarding maintenance / care of your new floors.

All the best!

The Carpet Palace Team

Diana Vitorino in Concord
Diana Vitorino in Concord
3 reviews Halton Hills, ON
10/10

flooring

excellent work, professional installers delivered as promised, the floor looks great. Price was good and no tax

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Diana, it was so nice working with you! Thank you for taking the time to leave us this review and hope you're enjoying your new basement space :)

Bill
The Carpet Palace

Billie Jo Pearson from Mississauga
Billie Jo Pearson from Mississauga
1 review Halton Hills, ON
10/10

Second floor carpet install

From the moment I walked in to the Carpet Palace I knew I would be purchasing my carpet with this company. Bill was eager to help and answered all our questions. The install was delayed due to Covid but I was made aware of the delay well in advance. We were able to reschedule and the install went better than anticipated. The installer and his helper were on time and very professional. There was no wall or baseboard damage. A big plus. We also purchased an area rug which was delivered with the carpet. Bill went out of his to make sure the carpet was delivered and when he was told they forgot the underpad he brought it to our home. That is customer service. I would highly recommend this company a great google find. Tks again

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

Wow, this is amazing :) Thanks for taking the time to share your experience with us. It's the best feeling to be able to provide a service beyond what our clients expect! The Gorgeous Orchid carpet by Beaulieu Canada was a fantastic option -- so comfy! It really was a pleasure working with you. Please let us know if you have any questions at all in the future.

Bill
The Carpet Palace

mrsjk in Halton Hills
mrsjk in Halton Hills
1 review Halton Hills, ON
10/10

Can’t recommend enough! Complete turn of events!

I had been following The Carpet Palace on social media for quite some time, so when it was time to re-do all the floors in my house - it was my first stop! Well, it was not a great experience. I left vowing never to come back and sent them a quick message on social media to let them know how disappointed I was. Their response to my experience was everything you would want it to be. It was genuine, concerned, empathetic and really wanting to help. Bill is such a nice human and he really turned around the entire experience for me. He offered help and advice on the questions I had in store despite me telling him I would not be purchasing for them. In the end, I ended up purchasing all my flooring from them and will continue to go there for all my flooring needs! The entire experience was something I wouldn’t trade. I’m so happy with my new floors and can’t recommend The Carpet Palace enough to anyone! Don’t hesitate, go in here and trust you are in good hands - you will get excellent quality, exceptional service and gorgeous floors!

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Hey Jaya! First of all I want to say thank you sooo much very the very kind words --really appreciate it :) I'm super grateful that you took the time to reach out about your experience and let us help you with your new flooring & carpeting after all. The most important thing for us is that all clients have the necessary information to make an informed decision and we want to be able to offer that whether you decide to purchase from us or not!

Thanks again for working with us on these projects and hope you're enjoying the new place! Congrats again :) Keep in touch!

Bill
The Carpet Palace

Private User
Private User
Private User reviews Caledon, ON
10/10

Stair runner; beauty!

The Carpet Palace made everything about this purchase easy. Excellent customer service, product and installation. We are very happy.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for taking your time to leave a review. Efficient, friendly service and professional installation are our main goals every day!

Please feel free to leave us know if you have any further questions at all :)

The Carpet Palace Team

heyitsles in
heyitsles in
1 review Cambridge, ON
10/10

Stair runner

I received great service from Bill, he kindly dropped samples at my house during covid when the store was closed. When they got the green light from the government they can and installed and cleaned up in under 3 hours. The finished carpet looks amazing!

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

Hey Lesley, thanks so much for leaving a review! The runner looks incredible-- the Tuftex Mallorca in colour Shady was very nice choice. Enjoy it and take care!

Bill
The Carpet Palace

Lindsay M.
Lindsay M.
0 reviews Ariss, ON
10/10

Carpet runner

Absolutely awesome service! Bill
Helped provide an excellent carpet runner and his recommendations were spot on!

Approximate cost of services:
$2,300.00
1 of 1 people found this review helpful.
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Company Response

Thank you, Lindsay! Glad the stair runners worked out perfectly... Taza was a fantastic option. And congrats again on the new place!

The Carpet Palace Team

Jenn from Brampton
Jenn from Brampton
9 reviews Brampton, ON
10/10

Great experience for stair runner and carpeting

We decided to add a carpet runner to our main staircase and wall-to-wall carpeting to our basement staircase to help our dog get around the house easier.

End to end our experience with Carpet Palace was very smooth and easy. We went to the showroom and George showed us some appropriate options for what we were looking for. He was very nice and clearly very knowledgeable. We were able to take home loaner samples to help us decide which carpet to select by seeing what it would look like in the space.

Arranging for the installation was quick and easy and Haji did a beautiful job installing. He was polite and cleaned up before heading out.

Overall, Carpet Palace made the experience easy from start to finish so we are very happy that we chose them!

Approximate cost of services:
$2,400.00
1 of 1 people found this review helpful.
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Company Response

Hi Jenn! Thanks for providing so much detail of your experience with us, we appreciate this! So glad the carpet selection, install and service went well from start to finish. Please do let us know if you have any questions about your new carpeting. :)

The Carpet Palace Team

Carolyn
Carolyn
1 review Caledon, ON
10/10

Vinyl flooring installation

We had order a high quality vinyl flooring to be installed in a kitchen, bathroom and garden room. They did an excellent job.

Approximate cost of services:
$7,800.00
1 of 1 people found this review helpful.
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Company Response

Thanks Carolyn! We are sure that you will be happy with your COREtec Pro SPC Flooring. The colour you selected looks incredible in the space. Thanks again for everything!

The Carpet Palace Team

jdesramaux
jdesramaux
0 reviews Halton Hills, ON
10/10

Carpet removal and installation

The excellent entire upstairs and stair runner done in one day. Furniture moved with care and very happy with every aspect of the job.

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Hey John! The new carpet looks & feels incredible. Nice choice with the Dreamweaver Knockout Collection. Thanks again for choosing us to help you with this flooring project :)

Bill
The Carpet Palace

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Carpet Palace

For over 30 years The Carpet Palace has strived to provide high quality flooring and area rugs at fantastic prices. Our loyal community has allowed us to grow into the company we are today, serving a large portion of the Ontario marketplace including, but not limited to: Georgetown, Brampton, Mississauga, ...
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