Reliance Superior Heating & Air Conditioning

My old furnace stopped working and it was time to replace it. We had Gerry out and he was fantastic, very professional. Their installers were very good. The kept me updated even though I was not home during the install.

My furnace broke down and we were without heat. I had Reliance Superior out to try and fix it. It was determined that it was best to replace the furnace. Gavin came out and was an excellent sales person. Our installers were excellent as well. Very Pleased.

I had a fantastic experience with Reliance Superior. Gerry was a very good sales person. Fantastic person. The installers were organized, clean and polite. I had no issues with them.

We had a furnace with a cracked heat exchanger and needed it replaced. We had Italo in our home to give us a quote, he was very good. The installers were informative, personable and clean

I had a cracked Heat Exchanger on my furnace, and decided to change it. Italo came out and talked to us about new furnaces and the price they are. The installers were very good. Very informative and personable.

I had Jamie to the house to give us a quote. He was a good sales person. The installers were very helpful and they answered my questions. They were very knowledgeable.

A note to commend Gavin for his assistance in helping purchase 2 furnaces; one for a rental home and one for a friend. We were very happy with Gavin's product knowledge, timeliness and cleanliness of installation. Thanks for all your help Gavin.

In February my furnace was making a terrible noise. I called Reliance Superior Heating. The service technician came and told me that my furnace needed to be replaced which I knew already. He was able to fix it and stop the terrible noise, but said that I shouldn't wait too long. I phoned 2 companies for estimates. I also needed my air conditioner to be replaced as it stopped working in the fall. Gavin Stone came from Superior and was great. He discussed my options and recommended a Rheem furnace and air conditioning unit and a digital thermostat. He spent a lot of time with us and we did not feel rushed at all. He gave us the estimate and asked me to call him with my decision. The other sales rep. from another company was using high pressure sales techniques to get the sale.
Gavin was very professional and not pushy at all. After looking at both estimates I chose to go with Superior. Gavin made the difference in my decision.
Once I decided Gavin came back to the house to write up the contract and asked me to pick a installation date.
I chose a day, the 2 installers came and were great. They were very promt and worked quickly. They cleaned up after themselves really well.
Gavin called to ask how everything went which was very nice.
I had a very good experience with Reliance Superior and would reccomend that you ask for Gavin Stone.

I had a new furnace installed by Reliance Superior. The installers were very pleasant and professional. I offered them coffee and cookies, they declined the coffee, but the smell of cookies was to much. They were so nice. They covered everything, swept up after themselves, and answered all my questions. They did the job quickly and were very jovial. Murray Rempel is fabulous to work with and the Technician Jaroslaw is great.

Our furnace blower quit working on New Year's eve on a mid afternoon -30c day. We had phoned both hydro and Reliance Superior. Because it was cold, Reliance would not be out until that night and did show up at approx. 9:00 pm. In the meantime, hydro came out, told us we needed servicing and did discover a minor gas leak on one of the supply pipe fittings. It needed fixing in the near future but wasn't serous enough to shut the gas off.

Reliance's technician showed up and we mentioned the blower wasn't working and the gas leak needed fixing. He could see the furnace was 25 years old ( which I knew as the original owner of the house ) and didn't feel it was worth spending a good chunk of cash to fix both items. He then took the next half hour, on New Year's eve no less, to explain different furnace types, ball park costs plus answer all our questions. He arranged for a salesman to come out and give us options and quotes.Gavin came out the next morning.( New Year's Day) He went through all the furnace type options and costs for both Lennox and Rheem furnaces. He didn't pressure us and we took the afternoon to do some research on the internet regarding furnaces, costs and his company Reliance Superior( including reviews on this site.) We made the decision to go with a Rheem modulating furnace and installers were booked for the following day. Total installation including removal of the old furnace took about 4 1/2 hours

PROS : Quick prompt service from the trouble shooting tech, salesman and installers. Very informative, knowledgeable, professional and easy to talk to all of them. Cleaned up the work areas adequately

CONS: The installers did not reseal or put back the inside insulation when installing the new plastic pipes to the outside of the house. I could actually see daylight around the entire circumference of both pipes and this on a -30c day. I had to buy foam to seal the openings, reinstall the fiberglass insulation and re-staple the vapor barrier back in place. Also I felt the wiring could have looked a little cleaner on the furnace installation but this was my own picky preference. Left a message for the salesman after the installers left but never got a call back.

Overall I am satisfied and would recommend Reliance Superior but the above issues affected my star rating