Great Canadian Roofing And Siding Ltd

The roof, eavestroughs & downspouts were replaced in late July. Sometime in September, the fence was repaired. We received an invoice for the total project but the window stops and brick moulds were not repaired. Great Canadian apologized for the delay and would send someone out right away. Right away was another two weeks. We expected any windows and brick mouldings on any windows to be repaired or replaced. Ultimately, one window with stops was repaired. It was 30 minutes worth of work and two small pieces of wood stops but we were invoiced $500 for the work. Another window was deemed too rotten to repair and another company needs to replace. Notwithstanding the estimate & contract was to perform window stops and brick moulds as needed we think we were overbilled for work that was not performed or required. Several calls to Great Canadian and a meeting with a Rep at the property lead to a $150 reduction in the overall invoice. We believe Great Canadian is aware billing us $350 for minimal work is high but they put it off to scheduling and hiring of subcontractors. That was their problem and not our problem. The roof, eavestroughs, downspouts, and fence repairs were well done and look great we were pleased with it. What was a good customer experience soured as the company did little to assure we were satisfied with the window work and costs.