Blinds To Go Mississauga

The customer service at this particular location is unheard of! I have never been treated like this as a customer, especially as a family customer of over 10 years. As a company that boasts "legendary red carpet service" to their customers, I hate to think what regular customer treatment is to them.

Here are my relevant key factors in deciding not to purchase from Blinds to Go for any of my future homes and if you prefer not to be vexed while decorating your home, I suggest you do not either.

Long story short:
- After spending $1500, I was provided the wrong item
- Promised that the corrected item would be delivered to my home
- 1 month later, I never received the corrected item and no one had called to follow up

Although this doesn't sound like the worst thing to happen (and I really don't think it is, mistakes happen) what surprises me most is the attitude of the store representatives and how unapologetic they all are and how unwilling they are to correct their errors. The entire time that I was sorting this out, not once did someone apologize for providing the incorrect item. They don't seem to care at all whether or not they keep you as a customer. I keep being told that to remedy the issue, they will provide the correct blinds. To me, that should have been done the first time around when I bought the blinds!

I have plenty of blinds to purchase in my lifetime and I will never be going back to Blinds to Go in Mississauga.

I have spent thousands on blinds with this company over the years, however with this location specifically I was so extremely disappointed that I won't use this company ever again. From the pushy sales tactics to the poor customer service that ensued, it has been a terrible experience overall. Don't waste your time or money with this place. Blinds can't be used so they are all being thrown out. Brand new.. money in the trash! Thanks for nothing!

Easy and inexpensive. They have some comparable offerings to HunterDouglas styles. Getting served however, is a challenge during busy times. Try to avoid going on weekends. Turnaround time was quick and overall I was satisfied with the result.

Grabbed some faux wood blinds for my bedroom and I'm extremely happy with them. Faux wood, and they look like gorgeous horizontal shutters. Most places are insanely expensive, and requires a huge amount of time to custom cut, and measure, definitely nice to walk in and out with them.

This is our 2nd job through Blinds to Go. The first one was relatively small, done 7 years ago; we were so happy with their warranty (they really did fix anything that went wrong with the blinds, even 6 years after the fact with no questions asked) that this time around we had them cover just about every window in our new home. Their salespeople were knowledgeable and very careful in ensuring our measurements were correctly ordered, we understood the positioning of valances and even advised us on which side the cords should sit on for the best visuals. The turn around on the order was lightning fast. Their installer was fantastic and the end result is a whole house full of beatifully adorned windows.

They were delivered on time. The Blinds had insulating properties and blocked UV as well, which was good thing.

Excellent customer service, with all inquiries answered promptly by friendly staff who know their products inside out.

All blinds are displayed in framed insets. This looks very different than many windows. When we purchased our selection it arrived on time and was exactly as explained and yet it looked so bad in our house we had to purchase curtains to cover it up. There are no returns because of custom made. Caution

We had a great experience with Blinds to Go. It started with the reception which was welcoming and ended with blinds that were replaced over two years later. I would definitely go back to Blinds to Go and would definitely recommend it to my friends.

We had someone come out to measure 16 windows prior to ordering so that we would not be responsible for any errors.

I picked up the blinds which were not ready when promised and realized that we would have to do the installing ourselves because not ever room was ready for the blinds and the installer wouldn't be able to come back time after time.

They have supplied us with the incorrect screws and we had to get our own. The ones they gave us had such large heads on them that the blinds wouldn't fit into the brackets because they took up too much room. I find that incredible because surely they would know thig. We received no instructions on where the installer had intended to have the blinds installed (on the window frame, outside the window frame and in two cases from the ceiling). When I have called the store to ask them for guidance I have had very little help. They have told me that they will call the installer and then I wait for a call back which more often than not does not come.

Very poor customer service.

We needd new blinds for the bedroom. After several quotes we thought it would be too expensive to do at that time. Then we were told about Blinds To Go.The selection was unbelievable and the prices were even more unbelievable. So instead of buying just one blind, were able to buy two for the same price everyone else was quaoting for one.
The service was great. Linda explained everything in easy to follow instructions including the instatllation.