Decor Floors

Installers cut laminate floor in our house causing an extensive mess which resulted in us having no kitchen for 3 days and needing to get our ducts cleaned soon, caused over 1000 dollars in damages including but not limited to a broken tile in our kitchen, cutting our alarm wiring, damaging our cherry wood dining room table and breaking a light. Also did a sloppy install job, our floor boards began separating, they used the wrong colour putty on our baseboards which resulted in brown stains, and our basement landing nosing was done entirely incorrectly.

We were given the run around when we called to complain...we had to keep callng them to remind them to send someone out to fix things. It has been over a month and still not all the repairs are done. We had to get things repaired twice because the first time they sent the same installers who proceeded to fix things incorrectly and sloppily.

We are still waiting for reimbursement for our alarm expenses, and the company refuses to give us any money back. Their best offer was 100 in store credit which is a total joke. The owner of the company wouldn't even speak to us, he refuses to return our phone calls and we were told if we came to the head office he would refuse to see us.

We are currently suing them for all of the damages.

Only good part of their whole company was the salesman Jim at their Heartland location.

Decor Flooring Briattania and Mavis- Exceptional customer service and accurate estimation- Excellent installers- Cleanup and manager review of workmanship before final payment made. Sales person came out to do accurate estimate . Very professional and helpful with creative ideas to increase asthetics of the actual layout around the fireplace.