I had used century roofing years before and was satisfied so when It came time to re-roof my current home I thought of them. They were quick to start but slow to complete the job, the workers were messy and ruined a bush and broke patio stones. Our driveway was blocked with 2 large bins for 6 days, bins picked up on different days, there was no room to even walk around them. They said they would be back to finish the next day and they never came back. We had nails everywhere, on the ground, nails stuck behind my eaves troughs and in my tire. I emailed my contact Andrew to follow up with me on a few questions and concerns, and was willing to pay them to do extra work (change the fascia color under our windows) but they never followed up. They mailed out an invoice 3 months later and at that time I mentioned to them that the workers never came back to complete the job and no-one has returned my inquiries. They were apologetic and said they would come out to address my issues. I asked for an inspection upon completion and I got one with the wrong address and name. They did finally finish the roof and address my concerns and gave me a proper inspection sheet with the right address and name and the warranty. But it has been a long 6 months with a lot of frustration and I honestly wish I had never gone ahead with the job using century roofing.
- Approximate cost of services:
- $5,300.00
- Company Response
I am truly sorry you feel this way about us, I know a few things did not go right, being a shake conversion our dump trailers are not big enough to handle the debris,so we rely on a bin company, they try to work under our schedule but some times are conflicting which we have no control.,the bins are removed with out us knowing which leaves nails behind which we try to get back to clean up.The flashing at the window you say was not put on, as it is there and we can get a picture of that to you. as far as nails in the tires , I think replacing your full set of tires were more than fair with out any evidence that the nails were ours. To write off the GST, just means we have to pay it twice and we did give a gift card for your troubles. We do take pride in our work and work towards customer satisfaction with every job.