Dr HVAC

Two years ago when my run-of-the-mill furnace died, I decided to bite the bullet, replace it with the higher quality brand and have Dr HVAC supply and install it. Now, two years later, I cannot be happier with my decision – the furnace worked like a Swiss watch over the past two winters, zero issues.
So, when my Air Conditioner stopped cooling this July, I called Dr HVAC. Steven came the same day to check it out, turned out that my AC had lost all its Freon gas, which, unfortunately is no longer sold in Canada, so the whole AC has to be replaced. This was not a happy news at all, but my AC was of unknown age, definitely more than 17 years old, so I knew it had to go. I asked for a quotation for the new AC and was told that that the specialist will come later that day to discuss options. I was happy to learn that it will be Bruna, the same specialist that I dealt with when replacing my furnace before.
Bruna came a few hour later – highly professional, knowledgeable and friendly, spent about an hour assessing the house, my cooling needs and preferences in minute details, and reviewing my options with me. Zero sales pressure, just professional options assessment – I did not feel that she was trying to sell me the AC, I felt like she was helping me to buy the right one, like a trusty friend would do. I really appreciate her honest and direct advice on different options, including those that would not be optimal for me. We discussed models, options, agreed on a model and a price, and, while Bruna was finalizing the quote, I did a quick research on the chosen model (I went with Trane, same brand as my furnace), as well as competitors pricing offers for the same model with installation – Dr HVAC offering turned out to be pretty competitive, and, taking into account the extras I was getting comparing to a no-name company (like 10-year labor warranty, one free maintenance visit, etc), I feel I got quite a deal on a top-brand AC. But the main reason that I went with Dr HVAC for was not even the competitive price – it’s my confidence that the work would be done right by the reputable company that will still be around a decade from now.
The installation crew came in the next week and the actual installation was quick and uneventful – Danny did an excellent job, installed new base, AC, new condenser (I think that’s the name), piping – neatly, in a very tight space with no damage to either walls or other equipment. Fast, accurate and clean job. It has been two weeks since AC installation, it’s humming along perfectly and cools the house well. It’s been a pleasure dealing with Dr HVAC and I definitely recommend this company.

Chris Dowcett from Dr HVAC is punctual, professional, knowledgeable and courteous. He quickly diagnosed the problem and had my A/C up and running in a matter of minutes. I highly recommend Chris and Dr HVAC

My old rental water tank started leaking and after good recommendations from my neighbor and reviews, I called Dr.HVAC to replace my tank. These guys are top professionals, the two techs that came out, Chris and Trevor, did a fantastic job and had our family up and running in good time. Friendly, knowledgeable, clean, A+. My furnace will soon need replacing and will be calling Dr.HVAC again.

Had an issue with my furnace purchased two years ago, Mike Finlayson, the tech showed up, on time, polite, professional, knew his stuff, walked me through it, gave me tips, Great Job Mike!!

Yesterday, I had Steven Berry perform a service check on my furnace.
Steven was very professional, and performed his job efficiently and quickly.
He answered all my questions and left me with a concise report on the efficiency of my furnace.
Very pleased with his work and all the staff at Dr.HVAC.
Ken

Great service. Technician M.F. provided excellent service with the furnace problem diagnostics. He shared his knowledge as well as information how to improve quality of air and balance temperature in the house. Thank you!

Bryan was extremely professional and knowledgeable. He walked me through what measurements and readings he was taking and what they might mean in terms of service required. He was able to identify to parts that were showing signs of age and that might fail. The service was low pressure in terms of up sells which is greatly appreciated. Definitely recommend for your annual maintenance needs.

I had called for a quote on a tankless water heater and immediately had someone scheduled to come in a few hours for the quote which was great! When they were on their way I received a generic text message with their picture so I knew who would be arriving. The person that arrived was super friendly, and explained next steps very clearly and what Dr. HVAC had to offer. However, after receiving the quote, I decided to go with another company as the pricing they have is really high. While they do offer a number of protections on their product, their default is recommending the highest capacity water heaters that you wouldn't end up using its capacity. I also felt the rep was super pushy about going with them and kept asking me why I was going someplace else. When I asked if they could match the pricing it was still $1000 more than the competition.

Mike the HVAC technician arrived on time and was very pleasant to deal with. Did his job and explained what he did and why. He asked if we had any questionable and answered any we had.
Very satisfied.

I contacted my installer to perform routine yearly maintenance on my furnace & AC. They advised me that they no longer serviced my area but recommended Dr HVAC. I contacted Dr HVAC and was able to get an appointment within 3 days. Bryan arrived promptly during the scheduled service window. He was courteous, followed all COVID-19 protocols, was very thorough in his service and took the time to fully explain what he was doing and why as he went through each maintenance check. I was extremely satisfied with Dr HVAC and Bryan and plan to use them for future needs. I highly recommend Dr HVAC.