In mid July of 2013 my family was surprised by a bat flying around in our living room. We assumed it came in the door from the back deck as a family member had just been outside. We successfully freed the bat and didn't think much more about it. Five days later there was another bat late at night. Again we freed the bat and came up with a possible explanation for its presence. Another five days and another bat was in the house in the middle of the night. Again it was freed. Two nights later and there was yet another one. This was the last straw.
The next morning, I searched on the internet for a solution. Luckily I found Bats Canada's website. I was impressed by the information on the site, by the fact that bats are all the company deals with, and that they employ humane solutions. I called immediately. My call was returned promptly then Kenny and Benny arrived six days later. They quickly found the entry point, installed vents to allow egress without reentry, caulked the entire house, and immaculately cleaned up. They patiently listened and answered all my questions. Due to a busy season, they were unable to return to remove the vents until this spring. At this time they checked that everything was secure. To date, there have been no further bats in the house. We are very pleased with Bats Canada.
Update: Summer 2014 found another bat in the house. Phoned Bats Canada as soon as daylight arrived. Kenny immediately returned the call and was here within 36 hours with his associate. They did a detailed examination of the house and found that some exterior maintenance that we'd had performed was the cause of the problem. We'd replaced a fascia board and it had not been sealed thoroughly. They took care of this then completed their examination of the entire house. Ken suggested that in the future we should contact him when doing exterior maintenance so he can detail the things we need to ensure are done to stay bat free. Kenny is professional and thorough and the Bats Canada warranty is excellent. Thank you Kenny.