Caldek Sundeck Systems

We had the company Caldek Sundeck Systems Inc. redo our back deck that spans across our property. Willie Schock was the man that replaced all the plywood on the deck & installed the new stairs. He did a fabulous job. Very professional & took pride in his work. We would recommend him for any renovation work, big or small. The total cost indicated was also for the installation of the duradeck ultra as well as the building of the composite stairs & hauling away the old ones.

Very unhappy with this company, great out of the gate to sell you a deck package and get 50% down and then it all falls apart. I should have been warned when our salesperson did not provide me with an accurate plan to take to the city for the building permit, even though I emailed to let him now the plan would not pass, and sent him the correct measurements, he did not correct it for me and I had to do it myself. when the deck was presented to us as being finished, it was completely substandard, pieces missing, poor workmanship on the siding and all the metal finishing work. We had to nag and nag to have it completed to a professional standard, then we were contacted by email and phone to advise our that we were in arrears on the final payment and would be charged interest, at this point the deck was not even complete. no-one comes to check on the progress, workmen leave tools and equipment at the work site. I feel sorry for anyone who is not diligent on checking on the progress as they will end up with a very inferior product. 3 months to complete a straight forward medium sized deck. The only person that helped us is Brian, he came on his own time to complete the work. So much time spent on phone calls, emails, taking photos etc.. I would not recommend them to anyone and we live in a villa community where everyone has small decks and would like a bigger one. Massive Fail from Caldek and we got to pay $15000 for this privilege. Response to Caldek, If you really want to use this a learning tool, take responsibility, don't turn the blame back on to the customer, admit that almost every piece of siding and metal work had to be replaced, either by Brian or someone else, check the photos, you will see that it was not the 2 areas that you describe that we were complaining about. Do the right thing and accept that a substandard job was done, which resulted in someone coming back to the house repeatedly to correct the work. An apology would have been in order instead of making excuses for your company, and blaming the customer.

This is one of the worst companies we have had to deal with.
We made a deposit back in June. We were originally told that it would take 3-4 weeks for them to come out and start the job. They didn't start the job until 7 weeks later. During the time, we called them several times and got different reasons (excuses) such as an installer's wife going a labour and the other getting a surgery. They always showed up without notifying us. After they took down our old deck, they didn't come for another 4 weeks. It was 14 weeks for them to come out and finish the job. We couldn't enjoy the deck the whole summer and when they finished, it was snowing. We thought about making a formal complaint through the Better Business Bureau but we decided not to do so until the job was done. Also, one of the installers didn't clean up after cutting the rails on the grass in our backyard. So, pieces of the metals were left on the grass and it was dangerous for our kids to play in the backyard with their bare feet.
This company has A+ rating with BBB and received consumer choice award. That's the reason why we chose this company but we have learned our lesson that it doesn't mean much.
We paid 50% of deposit in June and the job got finally done in October.
I would not recommend this company to anyone we know.

We had our new deck coated. The installers where very pleasant and the sales staff replied to my after installation promptly. |The finished edges looked great, even the areas I thought were going to be a problem.