Replaced all the windows in my home, plus a patio door and front doors, and had a fantastic experience with Verdun. A pretty big job, a total of 5 full days of labour for the initial installations.
For me, the true test of a company is how they deal with unexpected issues/problems, and Verdun came out with flying colours. Overall, the installation went very smoothly. There were a few minor and unexpected issues along the way (which is to be expected for a large job like this), but Verdun staff were always flexible and provided excellent service throughout the process. The installers (Rami and his crew) were proficient and professional, and were accommodating when I asked for minor changes during the installation (e.g. I didnt like the style of bullnose trim they had started installing, so I proposed a design tweak and they incorporated my request without any issues). The head office staff were also excellent at communicating regular updates on parts ordered (e.g. to replace a small PVC component that was damaged during installation/transport) or for follow-up visits (e.g. to adjust a pane that the installers had noted didnt fit perfectly well or to touch up some of the exterior caulking where some insulating foam had eventually expanded too much and popped out through the caulk). I use these examples not as criticism or complaints like I said, a few small issues on such a big job are to be expected but rather to highlight real examples of how Verdun successfully handled these issues and the efforts they went to to ensure things were done properly and to my satisfaction.
Overall, I was very happy with Verdun and would strongly recommend to others.
