Sunrise Windows & Door Depot Ltd

We contracted with Sunrise to install two new sliding patio doors
and a new kitchen window.

Overall, things went well. Everything appears to be installed well,
and remain frost free now that the cold winter weather has arrived.
The patio door to the backyard is opened/closed regularly
and continues to function great.

The installers did a good job and didn't leave a mess.
I was annoyed only when they unnecessarily cut one
of my $30 lengths of oak casing but to my surprise
Home Depot allowed me to return the cut pieces.

Our main complaint was with their poor installation scheduling.
We were heading out of town so I wished to schedule the install
but got the run around. We appealed to the salesman and
he got us a date before our trip. Even so, the installers
arrived later than expected but did complete the job that day.

This allowed us to repaint the room and reinstall our
roll shutters before our trip.

In obtaining a quote, we had extensive discussions with our Sunrise representative Ray. In this discussion we collectively came up with better ideas and a superior plan. As a result, our home is opened up on all three levels where changes were made. We will certainly consider Sunrise for further improvements to our home.

Very professional and expert staff. Knowledgeable with what we required. Pricing was below what other quotes with high quality service and product. Doug our sales rep was great! Was efficient with quotes and scheduling the work. Cleanup and installation went great.

Ray from Sunrise windows patiently took his time with us and helped us plan out the change we needed. Nathan the installer was professional and quickly framed things up. We installed a window where a door used to be and put another new window as part of our kitchen Reno. We are looking at Sunrise for further window replacements/upgrades.

Contacted Doug last July to install new windows and some siding . what I didn't know was the the salesman and installer was the same person . 2 front bedroom windows were 2 inches smaller both ways ....... Installed them anyways . Trim around bathroom window was wood that turned black , should of used plastic or something else like I asked . Asked that no screen doors be put on ..... The back door is built for one . Didn't hook up the door bell . Asked that both doors be keyed the same . they were not so asked him to changed it . Entered the rental house when I told him to wait and then charged me 28.00 to key the lock . Put green wood screws to hold up my garage lights . Kinda wondering why their has been no company feed back after 3 weeks . As of August 7 ..... They always have something to say as to why it's not their fault . But they did try to have my posting deleted . update #2 blah blah blah . still no response from company , gave them my number 4 times and of course no call from them. as I live 3 hours away Doug took the measurements himself and installed the windows himself all the while being employed by Sunrise . I have had no personal problems with Sunrise but Doug did work for them . I gave him a 2 thousand dollar deposit which he said he would send a contract which never came and I never saw the contract until the job was done and he demanded money , which by the way was in his name, and the invoice is marked as paid in full .Sunrise can say all they want but they believe him over a customer and not once did they try to contact me . Doug did do some siding for me but again the invoice was marked paid in full and the work was sub par . as it turns out after some checking Doug was fired by numerous companies in the last few years . so for all you consumers out there , please be aware of this salesman/ installer and Sunrise.

Our story starts with wanting to replace a few windows within our home and finding someone to trust in the industry. We found Ray from Sunrise and connected immediately, as he came from a position of information on windows, not selling, but educating. This made a huge difference to us, as we needed to understand the whole concept about, manufacturing to install.

We both agreed through the time he spent with us that night, we were able to understand the dynamics to replacing our windows when it was affordable and convenient to us. Ray understood our needs to be educated and throughout the process, he took good care of all the arrangements and followed up as well, even after the install.

The installation was smooth, quick and I learned a lot from asking questions to the guys about the process. They were more than fair to me, answering all my questions. In and out in less the three hours, two major windows completed and polished too.

Overall, Ray and Sunrise were exceptional to my wife and I throughout the whole process. We happy to stay that we would recommend both Ray and Sunrise to our family and friends.

These guys are great, I noticed a huge improvement in the overall temperature in my house after installing the new sliding patio door. The installation crew was super quick also! They were in and out in no time and the door looks great! I would highly recommend these guys if you're looking for windows and doors!

I first met Ray Proskow from sales at Sunrise Windows and Door at the Home and Garden Show several years ago. Ray came out to our home and measured the window we needed replaced. We live in an older home and have Sunrise Windows and Doors come out to our home on several different years. Sunrise Windows and Doors is a bonded company. Each time the team arrived on site they left us with an exceptional product. They built our bay window on site. When we had our front door replaced Windows and Doors had a program that we could import a picture of our home and then choose the colour and style of door we wished to have replaced. To this day we still receive compliments on our choice. We had small jobs done each time and we feel we got good value for our money. Our last experience with Windows and Doors had us replacing two of our bedroom windows. We went with large windows completely finished inside and out. There is not much else I can say other than we are so pleased with the exceptional quality and service of this company.

I purchased windows in 2014 and was absolutely impressed by the service I received. Ray was very knowledgeable and helped me choose the best windows that suited my needs. The installation crew was also very kind and efficient. I would definitely recommend Sunrise to my friends/family and will be giving them a call back when I finish the windows in my house.