Loyal Seal Windows & Doors Inc

This was my 2nd time using Loyal Seal and I would use them again in the future. Good prices and the service was quick, friendly & very professional from start to finish.

Our project this spring was relatively small - just a replacement of sliding door to the backyard. All I can say that our whole experience was nothing but pleasant and satisfactory. We were suggested the best available option for us, it took about 2 weeks for the door to be manufactured and ready, the installation was done rapidly and efficiently at the time that was convenient for us. We are completely satisfied with both product and service provided by Loyal Seal and will definitely recommend their services to friends and family.

quite satisfy with the installation. However, I like to warn other customers to be aware that one of the two installers didn't want to take his shoes off even when he entered the bedrooms which are carpeted with light (bone colour) carpets. At the very least I think the company should supply workers with disposable shoe "covers". This is the part I did not appreciate at all. For this reason I have reservation about recommending the company.

We very much appreciated the respect given to us by the gentleman who installed the doors and his helper. He wasted no time and completed the job perfectly. He showed us how to lock/open and care for the doors. He gave us clear instructions on giving the sealer etc. time to dry and settle. He left the work area perfectly clean. He spoke quietly and clearly. He thanked us graciously and asked that we contact his company should we decide to change our windows etc. assuring us that this new door will benefit us greatly in the winter. We, my sister and I are two 80 year old women and we did not ask for a 20 year guarantee! Thank you.

We had one of the best experiences as far as an install of 5 windows.
The installers where very professonal very neet and clean.
2.5 hours and they where cleaning up and out the door.

Great service! Installers arrived on time. They were fast, efficient, and professional. The removed all of the material and cleaned cleaned up afterwards. Very happy with the installation and the quality of the workmanship

Loyal Seal Window is the worst company that I have ever dealt with (I am a senior so have dealt with many companies). They are self serving and arrogant and blame everything except their own workmanship.

Earlier in the year we paid them to replace 4 windows. One of the original windows was leaking and the salesman assured us that a new window was the answer. Based on his presentation we agreed to replace four windows. After the windows were installed, three leaked (two badly) and we called their service department. It was immediately pointed out that there had been earlier leakage with some mould present which we should address. Fair enough - but what about the current leakage. It must be the roof or the siding they said. Call a roofing company or a general contractor was their response. We can't help you. We called in a roof expert - he said no - not the roof. I sprayed water from the hose on the top of one window and it leaked. I reported this to them as this was obviously not from the roof or the siding.

Now backed into a corner, they requested the window manufacturer to send a representative to check the problem. A rep came promptly who said the windows were OK and that it was an obvious installation issue. Loyal Seal, on receiving the report, indicated that he was from the manufacturer, knew about windows, but was not qualified to comment about installation. What an insult to him. Why send him in the first place?
I knew it wasn't a product problem and I am sure they did as well. Passing the buck again. We can't help you they said again. What a waste of his time and mine.

I also had plastic put over the upper portion of the two windows that leaked the most (in desperation). The leakage stopped. Loyal Seal saw videos of the water coming in before and the plastic that stopped it. Rather obvious as to the problem. Never once did they send someone out to check the installation. All they said that it was not their problem. Call a general contractor.

I investigated legal action but there would be little monetary benefit if any even if I won.

Finally, I paid to have the upper surface of the windows re-caulked properly. All of the leakage stopped. Big surprise!

I said it, the roofing expert said it, the window manufacturer said it and the individuals that fixed the problem said it - Loyal Seal did not install the windows properly. Loyal Seal obviously didn't provide any useful comment as they refused to revisit the job site to review their work.

I restate - they were so arrogant that they wouldn't even send out a representative to check it out! They should have had a good idea of what the problem was and did nothing. They think they know how to install a window. Not as far as a lot of us are concerned. Beware.

Very happy with the Window and service.
Installed on time with no issues.
They took the time to walk us through the mechanics of it and the process to remove the screen.

The initial estimation visit was the best such experience I had so far - to the point, reasonable choices, helping me set priorities on pain points, select models based on my requirements, explained new technologies with pros and cons, offered the option to repair instead of replace where applicable, and set a requested installation date.
Installation itself completed smoothly, no impact to the rest of the house, very clean and thorough work, they answered to questions and let me inspect the work at the end.
Would definitely recommend and will hire Loyal Seal for future work.