We had Acclaimed to come in about three years ago to fix a furnace that was not working and spent a little over $1000 getting a gas valve replaced.
Recently, the unit stopped working when we were trying to turn ventilation on so we reached out to Acclaimed to book for another appointment. Upon finishing the call, we went to switch off the furnace (which is in a utility closet) and noticed a faint gas smell and so we immediately contacted ATCO. ATCO was able to send out a technician later that evening and notified us that there was indeed a gas leak. The technician from ATCO then inquired about the most recent servicing on the furnace, and we told him that the only service we've had was a gas-valve change from 2017 with Acclaimed.The technician then proceeded in telling us that the gas valve installation was not done properly such that the leak is coming from the furnace line. It is absolutely unacceptable to have made such a careless mistake as it was explained to us by ATCO that it was a fairly easy check and that it should have been done.
Reached out to the management, explained the whole situation via email/call, management apologized for us having a gas leak and said there's nothing they can do to help us.
Well, too bad we can't be helped, but I hope this review can help someone else.