Novel Care Inc.

Our Boiler quit working recently, during the winter no less and I was trying to quickly find a way to get it back to heating my home. I called Novelcare to get a tech to visit.
They responded with in an hour of my call, we discussed my Boiler and its age. I decided to go for a new model instead of fixing my 23+ year old boiler .
I was able to meet with one of their agents, who came to my home and discussed the various options available, I was most impressed by the warranty, giving me parts and labour coverage along with annual maintenance visits for 12 years.
We agreed to a model that was much less than I thought I would have to be spending. They were able to schedule the install within a couple of days and even provided some additional space heaters for the meantime.
On the day of install they arrived right on time and got to work right away,
They finished a few hours ahead of what they had told me, which was great. One of the installers walked me the operation of my new thermostat and all the install work they completed.
They were very thorough and made this whole experience as easy as possible. I cannot say enough good things about the work their whole team did and how grateful I am for the fantastic work they did.

Novel Care - Darren and crew, were selected by my husband and I to replace our Old boiler and Ductless air conditioner system. I had analysed other companies, had quotes and was given a referral by another happy client before selecting Novelcare (I looked at equipment quoted and price, removal/installation etc. and reputation for any subsequent service needs) .
We are very satisfied with the end results (especially now!). The old system was removed quickly and cleanly, and the new system installed efficiently by there crew. They were two a man, polite and efficient. The cost was fair and reasonable. I had to make a call to "tweak" the system, the time-slot agreed and He was early!
I highly recommend Them.

We have been dealing with Novel Care since 2008.I had an appointment for Monday between 12-4, they came early! Now when does that happen, not too often.Sean and Mark came to the house. Very polite and friendly! Mark introduced himself to me and shook my hand. Sean was with him as well. I haven't seen Sean for quite a while (a number of years actually). He was always our service man for both summer and winter for years. It is nice when the same people come around. It becomes personal. He told me that he was in an accident and that he was back to work now. I was happy to see them both! They were efficient and got the job done in a timely manner. Keep up the good work!

Novel Care has come to my rescue a number of times over the years. At least four different heating and cooling work in my home and they have all been highly-skilled, intelligent, polite and professional. My home is an older character house that requires an experienced and delicate hand. The techs are always very careful to explain in detail what could possibly go wrong (although nothing ever has) so that I can make informed decisions. Recently I developed a problem with 20 year-Ductless system and I purchased a new set in advance , assuming that they would have to be replaced. My tech advised me that the brand I had might provide replacement parts. He contacted the company, sent them a picture of the part and arranged for the parts to be delivered to my home for free, saving me over $2000.00. It is very comforting to know that when I have a heating or cooling problem, I can count on Novel care to be there for me.

Great work. Andrew and his crew were able to coordinate the replacement of a commercial boiler system in my apartment building perfectly. They arrived on time and were able to remove and replace the heating system in a timely matter. I was impressed how they dealt with the fact that a faulty unit was delivered (not there fault) and they were able to get a replacement within a day . The work was all completed with in 3 days. Good job!

I have dealt with Novel Care for over a year and I've been impressed with the professional and courteous way in which they have treated me as a valued customer. I recently had Novel Care, there’re tech who came to my home to install the Ductless , found him to be very friendly and knowledgeable and he was even great with my dog ! He answered all of my questions
and he was very thorough in explaining the operation of the humidifier and how to
maintain it properly. I would not hesitate to
recommend Novel Care to my family and
friends.

We recently had a new Ductless Heat pump installed by NovelCare . They did a fantastic job. They were very professional from the moment they entered the house to completion. They explained everything that was going to happen throughout the installed and the final product looks fantastic and everything was cleaned up when they were finished. I would highly recommend them. I had numerous quotes done and when dealing with Andrew from there estimating department, I knew after he had left that I would be going with NovelCare for my ductless heat pump install. It is always great to be able to support a local company that takes pride in what they do.

Loved the service. From the moment I spoke to the lady at reception to the follow up meeting we had with Richard we felt very well looked after.

Richard took the time to figure out the problem. He gave multiple options along with a recommendation so we could find the right solution on our budget.

He explained everything in detail but in plain language I could understand.

When we asked him to come back to help us with something he was back same day, gracious and patient as he explained how to use something on our boiler.

Richard was very professional in that we had company both times he was here and he was always respectful when he needed to speak with one of us.

Bottom line: fast service, knowledgeable staff and finally our boiler is fixed once and for all!
Thank you Richard and thank you Novel care.

Great experience from beginning to end. The sales consultant, Andrew,was knowledgeable and explained their products and our options clearly. We did not feel pressured and there were no surprises when they came to install our Boiler,The installers, Alex and Ryan, were also knowledgeable and very professional. They answered any questions we had and walked us through the operation of the unit after installation. Would highly recommend the NovelCare team and we look forward to dealing with them for our A/C purchase/installation next spring.

Im glad i decided to use Novel Care to install my new boiler, Darren the service manager came to my house and took his time explaining in details about the installation.He also drew pictures to explain to me about the the new venting and making things up to code.. Darren also mention he has very well trained installers that will do a great job and nothing will go wrong.
Hammed and Peter came to install the new boiler and did an excellent job.They were also very well mannered when speaking to me ,i was very impress by this.After when they finish installing my new boiler ,they really did a good job cleaning up my basement.Again i was very impress .The whole experience from start to finish was superb.