Novel Care has come to my rescue a number of times over the years. At least four different heating and cooling work in my home and they have all been highly-skilled, intelligent, polite and professional. My home is an older character house that requires an experienced and delicate hand. The techs are always very careful to explain in detail what could possibly go wrong (although nothing ever has) so that I can make informed decisions. Recently I developed a problem with 20 year-Ductless system and I purchased a new set in advance , assuming that they would have to be replaced. My tech advised me that the brand I had might provide replacement parts. He contacted the company, sent them a picture of the part and arranged for the parts to be delivered to my home for free, saving me over $2000.00. It is very comforting to know that when I have a heating or cooling problem, I can count on Novel care to be there for me.
- Approximate cost of services:
- $680.00
- Company Response
Thank you so much for taking the time to offer us your feedback and share your experience. We don't make promises we can't keep, and are looking forward to serving you again.