- Approximate cost of services:
- $5,000.00
- Company Response
Enjoy your new fireplace and stay warm this winter. Glad your experience with Alberta Wholesale Fireplaces was a pleasant one.
Jodi Snow
Manager
Enjoy your new fireplace and stay warm this winter. Glad your experience with Alberta Wholesale Fireplaces was a pleasant one.
Jodi Snow
Manager
We strive to be the best in the industry and are very happy that you are happy with the beginning to end process Alberta Wholesale provided you with.
Jodi Snow
Manager
Cyril I am Sorry your experience was a unpleasant one with Alberta Wholesale Fireplaces. Sometimes jobs do not always go as planned and I do apologize for the mis-communication that was directed your way in regards to your wood fireplace install. We as a company do appreciate your concerns and have discussed them as a team and will make sure this does not happen to any future customers. The time frames we give our customers sometimes are just estimates because we must complete our jobs when on site and sometimes an issue can arise which can be unforeseen. In response to the extra cost for chimney components when a client comes into the showroom and is asked the amount of chimney required and its exceeded it is general practice to consult with the client and come to an agreement on extra charges. When a new construction job is done electrical is completed by the electrician and not the fireplace contractor. If this message was portrayed in a negative manner I would appreciate your feedback. Alberta Wholesale Fireplaces would like to say once again we tried our best to complete the job in a timely manner making all things right with the highest quality of workmanship.
Thanks for your time and comments.
Jodi Snow
Sales Manager