Received excellent service when looking into trying to refit existing BBQ from propane to natural gas on a type that was not from North America. Decided to purchase a new BBQ and received great information as to the type of BBQ I was looking for, within my price range, things to look for, etc. They then cam and installed the BBQ which was done on time and everything (packaging) was removed and all I had to do at the end of the day was turn it on.... Yum!