Andrew's Restoration Ltd

We had a metal frame basement window that was badly rusted out. Access to the window was also badly impeded by a deck that surrounded and covered the window (poor planning). There was an opening in the deck approximately 30 x 12 that allowed light but as i indicated extremely limited access. The window proper also had a storm window type covering that also had to be removed. Definitely not a pleasant or easy job.

We had several persons out for quotes to remove and brick it in using glass block to still permit a measure of lightthey wouldnt touch it!

I then thought of Andrews Restoration. We had used them in the past for some other work and were extremely pleased with their work.

Grace and Robin worked with us going far above and beyond with their efforts to understand our problem and what we wanted to do. The 12 glass block we wanted to use proved to be difficult to find but these two ladies it seemed never heard the words quit or cant do it.

We had a back-up plan using 8 block but they knew it wasnt our preference. They didnt give up and managed to track down a supplier in Torontobut the supplier wouldnt ship (kind of figures doesnt it?)

I offered to go and pick it up but Grace picked it up herself saying she was in the area anyway. You cant beat that kind of effort and consideration!

Robert was the stone mason that came out to do the work. A giant of a man at 67 tall. He had an incredible can do attitude and was a genuine pleasure to have in our home. He diligently and meticulously worked to get out the old rusted frame, prepped the area and did a beautiful job on the install, working mostly from the basement inside. He did the kind of job one would do if they had the skills, knowledge, abilities and equipment to do it themselves!

Even the area impeded by the deck was done beautifully with Robert laying prone on the deck to reach in and work. Talk about dedication to your trade!

As for debris removal and clean-upit was like they were never there. Indeed incredible respect for our propertyand I am a fussy kind of guy.

We even lined them up for work on some other larger jobs on other family members homes without any hesitation whatsoever.

Thank you guys. Excellent work!!! I know who my first call will be for any future undertakings requiring your considerable expertise.

Bob

This project was a tale of two extremes. On one hand Andrew's Restoration was a pleasure to work with. They communicated clearly, and quickly. The resulting work looks excellent, and was completed on time and under budget. While doing the work the mason's where clear on the progress and next steps and keep the site clean and safe.

The door manufacturer was exactly the opposite. Indeed where it not for the estimators from Andrew's restoration pressing the manufacturer for details the project would not have been possible. They went above and beyond to get things to work.

I highly recommend Andrews Restoration
Theyre professional and reliable. Grace came out to quote the job and was very understanding with my concerns ,
I am very satisfied with the work that was done very neat and quality workmanship!!
I am a repeated customer from over 15 yrs ago very satisfied and highly recommend this company

Fantastic customer service from scheduling to estimating. Superb workmanship, I couldnt be happier with the result.

Job #1: Clean/grind and repoint exterior foundation corner cracks
Job #2: Grind and parge foundation walls in job #1
Job #3: Bricks at ground level in front of garage were spall'ing (Andrew's informed me that the building code forbids putting brick at grade level. If I had known this when I bought the house I would have had the builder fix this). A couple of layers of brick above and below grade were replaced with cement blocks. The job was finished off with parge.

Looks great.

Workers were very professional. Would recommend Andrew's Restoration to others.

Prompt call back with detailed discussion regarding the estimate. On site explanation of what was to be done with a review of the completed job. Recomend the company and people

Andrew's completed exterior brick restoration on our 1957 and 1907 homes. We couldn't be happier with the service, expertise and value and highly recommend Andrew and his team. We would be lost without them.

Professional, friendly, quick service, and reliable, they were refereed from another company, and we were very satisfied.

Robin, Andrew and Robert were all instrumental in getting our cracked foundation and cracked bricks sorted. They explained everything very well and managed to fit us into their schedule quickly. And luckily for us - just before a big downpour.

Reaching out to Andrew Restoration was a great choice! Great communication: explaining what work was needed and clear explanation of all expected costs. They came as scheduled, did good work and left no mess …. Highly recommended