Superior Garage Doors

We purchased a CHI garage door from Superior ~5 years ago. The door is excellent, still looks fantastic and the service/installation when we purchased was excellent. Just had to make a service call on the door and Superior confirmed it was still under warranty and came the next day to fix it. Would recommend!

Terrible service from the get go. Better than thou attitude and a way to make you feel like your opinion doesn't matter. Should have known better, but went with therm even though they were much more expensive because the warranty was pushed and thought we'd be safe... We were wrong! Takes them forever to get back to you. Receptionist was rude and didn't call back even after numerous calls for a warranty service. Once they came out they said we weren't covered under there warranty, even thought we had 3 years and only 1 had past. Installers were 2 young guys that cared more about smoking and talking about their weekend and let the garage filthy! Very disappointing... Not recommending this company to anyone!!! The owners T & S should be ashamed.

Like any company you are going to deal with, I strongly suggest you do your homework with these folk and make your own decisions. Make sure you note the page on their website where they talk about fraud in their industry and have nothing good to say about almost every other company out there. This company is always interested in the money first, once that is paid forget the service, nothing is ever covered. I purchased a door for the garage, when the spring broke I was told it was not covered by the lifetime hardware warranty that we had paid extra for. Later when the handle used to open the door broke they told me there was no lifetime hardware warranty on our system. I had to go home and send them my records proving I had paid extra to get the lifetime warranty. The handle should have been covered as it no longer was providing any clamping force to the door, the installer arrived, instead of providing me with a quote and calling me with that quote as he was instructed to do only a few hours previously he demanded approx. $170 ( 99 for service call, 50 for handle plus tax ) from my retired parents in the house to complete the repair. I was never notified. When I asked for the old parts back they said they had thrown them out and said that they had been damaged. Having used the handle for several years I was aware that no damage existed, but conveniently they were now in the waste. Handles are available at many sources for around $15. When I called Amaar about the problem I was told to never deal with the dealer after the first year, deal directly with Amaar and they will arrange the warranty repair. And yes, Amaar said both the spring and handle should have been covered under the lifetime hardware warranty. So do I recommend these people, doubt it, they have never gotten back to me, though I am sure Tom the owner will have a great rebuttle here. And as for $99 service calls, it is a garage door after all, not rocket science. Again this is just my experience and opinion, yours may vary.

Brutal. When they installed the garage door they left an electrical box in the ceiling hanging by its wires so the cord to the garage door opener would reach.

The door may not be installed properly because it doesn't appear to seal evenly. They say it's likely because the garage foundation isn't level. That's very possible, but nobody has bothered to come out and check, despite a number of calls.

The capping was installed two months later and looks horrible. They had to cut the aluminium for the archway due to the length, but didn't put the cut centred to the house, so now it looks wonky. Even worse, they had to cut two pieces (one below the other) and didn't even line those cuts up! Ridiculous looking! AND, the cut job is jagged and amateurish.

I've phoned monthly since then to try and have it resolved. Nobody comes by. I've been told that I'll be called back "in 15 minutes" on some occasions - nobody calls.

Don't waste your money. The other company we were going to go with was only a couple hundred more.