Sadly not as requested or designed . . .
Great concept from the designer and the work by the installer was 99% excellent. This is the 2nd time we have used this firm and because we were so pleased with their 1st closet work they did for us.
The problem — or disappointment is simple — the closet was designed to go from floor to ceiling. In reality the finish trim at the top leaves a gap from end to end. Not a smidging but a solid inch. So now instead of a truly custom look we have a dark gap between closet and ceiling.
We contacted the designer to explain the situation — she hadn't seen the finished work — and was told she would look into it. No action as far as we know and no word on when or if the job will be finished. All it needs is a wider piece of finish trim. Why oh why do firms let themselves down by missing the details (four grand plus is not peanuts) and for less than excellent communication once the work has been paid for.
- Approximate cost of services:
- $4,300.00
- Company Response
We are sorry to see that things were not as expected. There is normally a bit of a gap to allow installers room to fit their hands in to add the trim. If you would like to call the office, we would be happy to look into things for you. Unfortunately being a private user, we are unable to contact you.