Ontario Sunshine Services Inc

Windows & Doors Installation & Service
Ottawa ON K2E 8B7
Write a Review
Write a Review

Recommended Professionals

98%(552 reviews)
91%(8 reviews)
86%(11 reviews)
98%(552 reviews)
91%(8 reviews)
86%(11 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

62%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Ontario Sunshine Services Inc

Average customer rating:
9 10 (23 reviews)

Sort by

Private User
Private User
Private User reviews Ottawa, ON
3/10

Windows

The owner seemed very patient & detail oriented, that was the reason I used the co. However, the installers (2persons) so unprofessional. One time the guy had such difficult time to set the big arched window on my 2nd floor, I was so worried that he or the window could fall off to ground, so I came and gave extra hands. The finish of the interior work were so rough that I has been ashamed to show my windows to guests. Later on I found out that the owner did not gave me right info on choice of windows and installations.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

I'm very disappointed to hear of your experience. I'm a little shocked as our installers always go the extra mile to make sure the homeowner has a great experience. I sincerely apologize if this wasn't the case. Large shaped windows can be a bit cumbersome and do make homeowners a little uneasy but rest assured, our installers have been doing this for years without incident. In regards to the interior finish, had we known this at the time the owner personally would have gone out and corrected any issues until you were 100% satisfied as we don't normally collect the final balance due until this is the case. I appreciate your feedback and really hope you reach out to us so that we can discuss this further and address any issues with the concerned party. Again, I sincerely apologize for your experience and hope to hear from you.
Penny

Brian H in Ottawa
Brian H in Ottawa
1 review Ottawa, ON
10/10

Excellent products and service

We used Ontario Sunshine over a 3 year period to replace all the windows in our home. The Northstar window is an excellent product. Don and his wife, Penny, were a pleasure to deal with. Knowledgeable, professional and accommodating. The installer crew, led by Mario (for all installations) was thorough, polite and their work is of excellent quality.

It is difficult to find good contractors who provide good products and service. Ontario Sunshine proved to us 3 times in 3 years that they are a company of high integrity and quality; a pleasure to deal with.

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thanks Brian for such a wonderful review! Your loyalty as a customer is also greatly appreciated and we're sure you'll enjoy your new windows for many years to come. It was a pleasure and we'll pass along your kind words to our installers. Thanks again for such a great review! Merry Christmas to you and your family!

Don and Penny

Chelsea Park in Toronto
Chelsea Park in Toronto
1 review Ottawa, ON
10/10

windows

Don and Penny are the best window experts I have ever met. Both are super super meticulous and aim for perfection. I trust them totally. They are very professional and kind. They are perfect!

Approximate cost of services:
$25.00
Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
10/10

North Star windows installed

The two gentlemen who came to remove the existing window and install new North Star windows were very professional, gentle and polite. My wife and I were pleased with their good manners. The work was completed in two days. They did an excellent thorough job. They cleaned the three rooms and vacuumed. So far we are very much satisfied and will wait and see how the windows survive the winter.

Approximate cost of services:
$9,900.00
Was this review helpful?
Company Response

Thank you so much for your kind review. We're sure you'll enjoy your new windows for many years to come! Don & Penny

R Plante in Ottawa
R Plante in Ottawa
1 review Ottawa, ON
10/10

Windows and door

Third time using sunshine windows and doors. Always friendly, courteous and on-time. The installers have always been very professional and friendly and any follow up questions we ever had were quickly taken care of by Don or Penny. No hesitation in recommending this company.

Approximate cost of services:
$4,500.00
Was this review helpful?
Company Response

Your loyalty as a customer is greatly appreciated Robert! Thank you so much for the wonderful review. Always a pleasure! Don & Penny

Bruce in Ottawa
Bruce in Ottawa
1 review Embrun, ON
10/10

Patio doors

Excellent service from initial phone contact to door installation. Called to inquire on a Saturday of a long weekend, had the quote within minutes. Called on the tuesday to confirm we were still interested, set up a home visit for the next day. Patio door ordered delivered and installed before the end of the month at a time that was convenient to us.

Approximate cost of services:
$2,200.00
Was this review helpful?
Company Response

Thanks for the great review Bruce! I'm sure you'll enjoy your new patio door for many years to come. It was a pleasure!

Pierre in Ottawa
Pierre in Ottawa
1 review Ottawa, ON
10/10

Window replacement

Quote price was very competitive. The description of products and installation provided during the quote matched the actual products and installation. Work and products were of excellent quality. Employees were professional, meticulous and pleasant.

Approximate cost of services:
$5,000.00
Was this review helpful?
Andrea from Ottawa
Andrea from Ottawa
1 review Ottawa, ON
8/10

Windows

I recently have the company to install 4 windows. The order was quick in 2 weeks and the installation was completed in 2 days. The new windows look great and the triple-glazed ones are clearly better to reduce traffic noises. I rate it a 4-star instead of 5 it is because I haven't tested them in the winter yet. So far I am pleased with the service and the quality of the windows.

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Ian Benson from Ottawa
Ian Benson from Ottawa
5 reviews Ottawa, ON
2/10

Window replacement

The irony of their website statement that their installers are highly skilled and trained professionals. This statement is contrary to the fact that we had serious challenges with rotted frames once the old windows were removed and delayed the installation. This company's staff, "Mario" worked diligently to convince us to install the windows over the rotten frames. We missed out observing the installtion of two additional windows which were installed over rotted frames. Another company was contracted to repair the frames and re-install (additional cost) the Ontario Sunshine product. While this review runs contrary we believe this is a company that schedules installs with little or no room for delays. Coupled with a deceitful installer rushing to complete the work compounded an already stressful enviroment.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

I’m sorry to hear Ian you had such a bad experience. After thoroughly investigating this, our installer was simply offering you different options until the necessary repairs were made due to the extensive damage caused by the carpenter ants in your home. One of the options he offered was to go ahead and install that one bedroom window for you when the damage was first noticed. Seeing how the old one was already out, you wouldn’t of had to look at a boarded up window for months (second option) until the necessary repairs were made. Once your team started the repairs, the window then could have been extracted for them to make the necessary repairs and re-installed by us when you were ready to complete the installation of the remaining windows. I’m surprised to hear that you feel we schedule with no room for delays. We were on the job site immediately, however, the work required (rebuilding the entire wall) was above and beyond what our scope of work is which is why the job stopped until a contractor in that line of work was found. We did wait at least 6 months until you were ready to resume installation and our installer went back numerous times as did we offering advice, scheduled appointments and rescheduled the job numerous times to work around your timeline. We worked diligently with the company you hired to do the structural repairs to your home with no additional charge to you and feel we were quite patient and accommodating towards your situation, however, the delays were not due to the installer or our company.

We apologize for any miscommunication there may have been between you and the installer and would like to sit down and discuss this further with you. We take customer concerns like this very seriously and we want your experience with Ontario Sunshine Services Inc. to be a positive one. We look forward to hearing from you to discuss this further. Penny & Don

Gordon Teale from Russell
Gordon Teale from Russell
1 review Russell, ON
10/10

Windows Replacements

This is the second batch of Windows that Ontario Sunshine Services has installed for us (The first set was last year). Don ensured that everything was exactly as required and Penny arranged the timing of the installation perfectly. Service was excellent, on time, clean and very professional. We are very pleased with the Windows, they made a quite noticeable difference last winter and I imagine it will be even better now that they are all installed. I highly recommend the product and the installation was first class.

Approximate cost of services:
$4,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

We appreciate your confidence in us Gord and taking the time out of your busy schedule to write such a wonderful review. You will definitely notice a big difference in your heating and cooling now that your whole home is complete. It was a pleasure doing business with you and thanks again for such a great review! Penny and Don

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Windows & Doors Installation & Service pros in Ottawa?