Classic Fireplace and BBQ Store

Our fireplace was installed by Classic Fireplace several years ago and was serviced today by their employee Zack Archambeault. He was prompt, completed the job quickly and explained what he was doing. I highly recommend this company and this employee

Classic Fireplace was not the company who installed the Fireplace originally but have been very helpful troubleshooting with me over the phone over the years with any issues or concerns.
Because of Covid we could not get anyone out in March/April so we had to wait until now to book a technician for service.

Service was on time, quick, efficient, clean and thorough. Zack (Service Tech) was helpful, knowlegeable and friendly.

For a number of years we had been trying to get a wood burning fireplace insert for our curved fireplace. We had contacted two other contractors who checked and advised that there was nothing on the market that would work for us. We stopped by Classic Fireplace and BBQ Store on Rylander Blvd. and spoke with Edward, gave him our drawing of the fireplace and a photo. He directed us to look at a Napoleon insert while he checked whether he had something that would work. When we went back to the front of the store he told us that he had a unit that would work. Needless to say, we were very pleased. He gave us a quote and set up a meeting with Josh who would check to make sure that it would work. Josh came by when scheduled, did the measurements and said that it would fit well. We gave the go ahead and Josh said he would order the unit (a Napoleon S201 - wood insert) and fabricate the trim and let us know when it would be installed. Two weeks later we got a call from Edward and the installation was scheduled for Wednesday. The installers, Steve and Sean, arrived right on time, laid down matts and blankets to protect the floor, and installed the insert. They finished earlier than expected. The insert looks great! And works well. We had a first fire Friday night and the heat was strong and no more smoke coming into the house as we had experienced with our regular fire place. Three and a half weeks from our first meeting with Edward the fireplace insert had been installed. We can not say enough about how pleased we are with the service that we received from Edward, Josh, Steve and Sean. Top notch. Not only did Edward find a unit that would work for us, Josh made sure that it would fit and explained how it would work, and Steve and Sean installed it in half a day. Great work guys!

I liked the product and the service very much. Everything is clear, fast, understandable. We discussed delivery details, checked the order price. Delivered by a transport company as close to home as possible. The check was sent to email. The grill gave us extremely positive emotions, everything is reliable. I hope it will work for a long time. I recommend it to everyone.

We had a wood burning fireplace installed where there wasn’t one before. Josh was Knowledgeable and friendly. He explained all our options and details. Babz was fast to respond with our quotes and booking the install date. The work was done on time and without fuss. We are now enjoying our new stove!

I used Classic Fireplace and BBQ Store to have a new natural gas fireplace insert put into my home.

Even during the COVID-19 pandemic Classic Fireplace were easy to work with.

The installers were clean and professional. The product was installed quickly and looks just great.

Terry & Steve from the Ajax Location were wonderful to do business with, they helped me pick out the perfect fireplace for my home, they then installed it and did a magnificent job, it looks so beautiful and I enjoy having it on even in the summer. They were very knowledgeable and professional throughout the process.

The team at Classic Fireplace was very knowledgeable with respect to their product knowledge. We bought 2 Napoleon Prestige Pro barbecues from them in the last 2 years - in both cases they accommodated special requests regarding delivery and installation, without any hesitation.

I recommend Classic Fireplace Team for the great work of excellence and
and professional staff.
We enjoy our new gas fireplace has a clean face design and gives lots of heat, recently renovated to cultured stone background to create a modern look.
Thank you.. Josh (owner), Bruce (sales associate), and all the team for the amazing product knowledge.

Frances and Tony - November 2019

Terry from the Ajax location of Classic Fireplaces and BBQ’s was wonderful to deal with!!! He was friendly, knowledgeable and efficient!!! It was a pleasure doing business with him!!! I will definitely recommend family and friends to him and the store!!!