Clean My Space

Hello Brent,

Thank you so much for your feedback. We are really happy to hear that Carmen is doing a great job and truly appreciate your business. We look forward to providing exceptional on-going services to you and sincerely thank you for taking the time to write this review!

Zainab K.

Hello Amna, I am sorry to hear this and I want you to know we did everything we could to make this right for you.

As with all clients, we had verbally discussed the hourly rates and the concept of labour hours for the initial service at the time of booking. We had communicated our pricing structure in advance (verbal and written - we have the email we sent you confirming pricing) and we have never charged $100/ hour for our service. We also sent you this information in our Client Service Policy which encapsulates our policies and procedures and you had signed off on this when filling out our credit card authorization form. We communicate this to all of our clients and make it very clear in documentation as well. We never want to book anyone in for service if they are not clear and comfortable with our policies and pricing.

We do require clients to provide us with the credit card information to secure and confirm their initial appointment. We were also provided with the wrong address to service, which created a challenge for our staff.

Despite the fact that everything was discussed before we had sent out our cleaning specialists, we still provided you with a discount for the inconvenience of having to reschedule your appointment due to a last minute staff emergency. We wish you the best and hope you can find a service that better suits your needs.

Thank you so much for your review!

Hi Kristen,

Thank you for taking the time to write this review! I am so happy to hear the staff were professional and also did a thorough job. We look forward to providing service again in the future.

Sincerely,

Andrea D.

Hello Happy C,

Thank you for your review.
We pride ourselves on being professional and efficient. I am glad to hear the staff did a great job for your and I hope you use our services again in the future.

Kind Regards,
Sarah

Hello,

We are so happy to hear that you were pleased with the service and we look forward to working with you in the future. Our office team is always available to provide information about the service, make scheduling changes, and clarify any questions you may have. Thank you for taking the time to write this review, we really appreciate it.

- Andrea D.

Hello,

Thank you for taking the time to write this review. It is our pleasure to provide a reliable service that you can trust! Erin is an excellent Cleaning Specialist and I am happy to hear she consistently provides exceptional service. I will be sure to pass along your kind words to her, as well as our General Manager, Sarah. Thank you again for choosing Clean My Space and we look forward to continuing to provide the detailed service you have come to expect from us.

Thanks,

Andrea D.

Wow - thank you for such a lovey review! I am especially pleased to hear we offered you exactly what we tout. That's what we strive to do, and I am so pleased that it shone through for you. Many thanks, Melissa.

Hello Heather,

Thank you so much for taking the time to write this review. We truly appreciate it. I am so glad we were able to transform your house! We love to hear feedback about our Cleaning Specialists and we will be passing your kind words along to the staff. We look forward to working with you in the future.

Thanks again,

Andrea D.

Hello Rosemary TO,

Thank you so much for your feedback. We try to ask specific questions to ensure that we assume the right amount of work that needs to be done, and thus send the right amount of staff accordingly. I apologize if we sent one too many staff to complete the job. I am glad that you do not have to spend the time or energy to do it yourself! I will let Patricia know you enjoyed having her.

Thanks,
Sarah