The owner of the company is very nice. We felt out of all the people we talked to that he was the nicest and when he came by to quote, he understood our needs. His installer is a different story. We had major problems with him.
Our project consisted of having two basement windows custom-made and installed in an existing opening and then two other windows that would be double the size of the existing opening (also custom made and installed – knocking out bricks)
The windows are of great quality. They look really sharp, modern and appear to be made of good materials. We are really happy with that product so far.
The problem came with the installation. For the two windows that were just being replaced, the flashing outside was HORRIBLE. Pieces were cut that didn't match up - it looked terrible from the street. No two windows matched in terms of flashing! For the double-wide windows, we were told a steel lintel would be installed. All the people we quoted said the project required a steel lintel.
On the day of the installation, the installer said steel wasn’t needed and a wood lintel would be fine. We trusted the experts (they reason we hired them and didn’t do it ourselves). He then said NOTHING WAS NEEDED and installed the huge windows without anything up top. Needless to say, the window opening is about 48 inches…within a WEEK the window was bowed - clearly struggling under the pressure of the house structure.
We called back the owner Danny and he said the installer would come back and fix it if we weren’t happy. We said that the lintel needed to be fixed and that all the flashing needed to be fixed. He said, no prob. By this point too, I should mention that flashing nails weren't used and the ones there had rusted within a week.
The installer came back and it was a gong-show at our house. The installer was still insisting a steel lintel wasn’t need! STILL! It required us to make THREE trips to the home depot to buy supplies – including to buy the lintels and foam (What window installs comes without enough foam!!!!!!!!!)
My father ended up coming over and installing the steel lintel himself as the installer had no idea what he was doing.
For the flashing, it got fixed, but of course there was caulking all over our brick that they didn’t remove and it took me a good 4 hours a few weekends later to chip/peel/sand it off the brick.
Oh, just remembered, the caulking wasn’t even everywhere and some places were just missing caulking all together. We would have had water in our house for sure.
At the end of it, we still have one window sill outside that isn’t even and water pools there. We need to reinstall it, put a wood board underneath to make it even.
I was say that windows are great, but be VERY cautious of the person doing the job. The owner said he had never had a problem with this guy – but HOLY - he was not good.
When we left to go to the Home Depot on one trip, we left him doing a window by himself – we told him to make sure he foamed all up in the cinder block holes and put insulation down there. He said yes. When we returned, we asked him if he’d done it. He said yes. We went to check with a flashlight and BAM…we could see the outside sunlight…there was no insulation anywhere. If this installer could cut a corner, he will – just not anymore at our place.
The owner ended up taking I think it was $600 off our bill for the work we still have to do and the supplies we bought.
WT Windtek
79 Baywood Road
Etobicoke, Ontario
M9V 3Y8
