- Approximate cost of services:
- $14.00
installation of two doors and a window
This was a very sad and thankfully isolated case. Company Representative who did this quote was not well, that we didn't know about, and he passed away only weeks after providing this quote. He was a trusted employee who is dearly missed. He did not make mistakes in his work, but this time it seems due to his illness there were a lot of mistakes on this quote. When we went back to measure we discovered it was off such a significant amount that we are not able to do this job as specified. We have done work before for Jeremy and his family and referrals he's giving us, which we are most grateful for. We explained the situation to him and he was understanding at the time. Notice in his scan of the contract there is no signature from Welda Windows - General Manager, because we could not accept the contract. All contracts must be reviewed and accepted by head office, which is a standard policy we have to protect both ourselves and our clients from errors. Even though we have the right to refuse the contract, we offered him 2 options: 1- returning his deposit PLUS additional money as our apology for his inconvenience: 2 - we would complete the project with the materials & labour at cost. Option 2 would make this project thousands of dollars cheaper than any of our competitors which he also got quotes from. He decided to get his deposit back, which we sent him in December, he cashed our cheques and we hoped he understood our difficult and unfortunate position and we wish him all the best. It is shocking he would post this review and we are very disappointed. Despite him already walking away with more money, we feel he is still trying to take advantage of an unfortunate situation.
This entry did not meet HomeStars review criteria.
Dear Enza
Thanks again for your business.
Happy Holidays and Happy New Year.
New windows throughout my house
Dear Ellen
Thanks for your business.
Happy Holidays and Happy New Year.
Dear Bonnie and David
Thanks for your business and your kind words
Happy Holidays and Happy New Year.
Christine
We are glad to hear from you. Thanks very much for your kind review and your business.
Best Regards
Welda Customer Service
Monica
We are greatly appreciated all your business and referrals over the past several years.
Thank You
Thank You
Thank You
From all of us at Welda
WELDA Windows and Doors where Quality Doesn`t Cost - It Pays! ----WELDA Windows and Doors - Ontario’s Home Improvement Company installs Energy Star vinyl windows, residential entry doors and patio / porch / entrance enclosures to fit any home in Toronto, GTA, Ontario. If you`re planning to upgrade your windows, doors or porch enclosure and price, quality, and service are important - you need to contact WELDA Windows and Doors.--- www. weldawindows.com --- www.ontariowindowsanddoors.ca--- We also supply and install Manual and Motorized Retractable awnings for your patio to enjoy sunshades on a Sunny Days.
Please visit www.weldashading.com---
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Investing in new windows and doors should be a one-time investment, so we make every effort to provide our customers with the education and understanding they need to make an informed buying decision.
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At WELDA Windows, our approach is different. First of all, rather than "sell" you anything, we help you "buy" windows and doors by listening to your needs and then matching those needs with the right product and installation to meet those needs. Homeowners who make "informed buying decisions" based upon having all their needs met and understanding what they are purchasing are the most satisfied customers.
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Our consultants are very skilled at walking you through the buying process, listening to your needs and concerns, explaining the features and benefits of each product and installation and arriving at the best choice to fill your needs. They can even explain the many financing options that are available to help you get the products you want, when you want them. After choices are made, our consultants can explain the installation process. Our custom installation methods and techniques assure a neat, clean, efficient installation in your home. WELDA stands behind its work like no other home improvement company.
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Our products & services include:
*Energy Efficient Windows & Doors, CSA Rated, Energy Star
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*Steel Entrance Door
*Fiberglass Entry Door
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*Windows & Doors Installation
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*Custom Interior Shutters
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See full details of all our products on our website: www.weldawindows.com and www.ontariowindowsanddoors.ca