Several large windows replaced: On time, and completed as planned with a reasonable price. One window leaked heavily in spring rains. I could not get them to revisit my installation. Said that the leak could not be from the window as the windows are sealed. Turned out that the installer did not caulk the space between window trim and exterior wall effectively and the trim sloped toward the siding channeling the water against the joint with the siding. Water poured in over the top of the new window. This lack of responsiveness cost me additionally and because it was a small job I had a lot of trouble getting someone to come and even take a look. The carpet was soaked continuously. The interior drywall had to be repaired and repainted due to mildew and lifting of the drywall joint tape! Welda, when a customer complains, you should at least take a look at what they are complaining about before saying that no way could it be due to work done by your window installer. A simple after care check would have preserved goodwill and enhanced the work that otherwise satisfied me.
- Approximate cost of services:
- $8.00
- Company Response
Hi Penny
The entire WELDA team was extremely disappointed with our performance when we read your review. This is obviously not the standard we hold our team to, nor is it the overall experience our customers have and we would like an opportunity to investigate further. We are not perfect but we try to be and hope that all our customers are 100% satisfied.
Unfortunately with the limited amount of information you've given in this review we are unable to contact you.
We would kindly appreciate if you could contact our office at your earliest convenience!
Thanks