Two Men And A Truck

" Russ & Tom were very courteous and respectful. They were careful with removing the furniture from our home. They also took the chesterfield & chair to the basement at our son's home.”

I was extremely impressed with the three young men that moved us, Patrick, Jason and Watch. They were respectful, polite, careful and had a wonderful attitude with lots of smiles and chats! Not only were they very professional with my husband and I, they were very respectful and considerate of each other. I really can't say enough about them! I will not hesitate to use Two Men and a Truck for our next move! They were everything I expected and more! Thank you for your excellent service!

This is the first time where I haven't had any surprises at the end of the move. I was very impressed with all 3 guys and had a lot of fun during a very stressful time. I will use Two Men and a Truck again...

My experience was amazing from the beginning. Natasha was professional and answered all my questions. She was able to accommodate my specific needs and was very understanding and helpful. She provided exceptional customer service. Moving day was exceptional. Andrew,George and Andrew, were absolutely amazing. They were polite, professional, respectful and had a great sense of humour. Their work ethic, energy and level of professionalism was outstanding. They moved fast and understood our needs and took extra precautions with the Antique furniture. Thanks guys for making this such an easy and painless process. I was put at ease from the beginning and was not disappointed. Great job to everyone!! ”

Excellent all round, from the initial contact, to the sales visit and the quote, some questions I had were promptly answered with phone calls, and a perfectly executed move. awesome!

My husband and I are extremely happy with our experience with Two Men and a Truck (Brampton location) who facilitated our move from Bolton to Wasaga Beach. Ryan, Jason (JT) and Zach were flawlessly professional, positive, energetic and efficient. They treated our belongings as carefully as they would their own and they treated us with respect and courtesy. The whole experience exceeded our expectations and that means alot during a stressful time like moving. We would recommend your services without hesitation. Thank you!

Our move was somewhat complex with heavy antique furniture and access challenges. We could not have asked for a better crew. Ben, Dylan and Lorenzo were professional, efficient and patient from beginning to end. They were well prepared, organized and showed great respect for the value of the pieces they were moving. It was a long, hard day and they did not waiver from start to end. I was not only impressed, I was extremely grateful to these three young men for making a hard day as good as possible.

We couldn't be happier with the entire experience. Zack and the two Matt's were pleasant, VERY CAREFUL, and worked as quickly as possible all day long. They also accommodated a special request without question. Highly recommend this service.

CAUTION: DO NOT USE
IF THEY DO A POOR JOB THEY DON'T RETURN PHONE CALLS

Synopsis:
1. Communication is poor at best
2. Lack of communication and not very efficient at scheduling move and packing dates
3. THERE PACKERS AND MOVERS STINK OF SMOKE
4. Backed truck into fence
5 & 6. We were OVERCHARGED
7. They broke some of our furniture
8. They don't listen to instructions
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1. After sending an e-mail at the end of May of this year I was e-mailed back in which the e-mail told me to call contact 2 men and a truck by phone for a quote. I called, asked for Jean Bimm, and she was unavailable at that time. I asked her colleague to provide my contact information to Jean Bim to return my call. I didn't hear back from anyone at all until I followed up with another e-mail and phone call. This is frustrating when it is not an easy process to give a company money for services. I persisted as I had heard they were a good company and thought this would be the only negative experience I would have!

2. When booking my move, me and my fiancé had been told that Wednesday July 27th was available for packers, July 28th was available for the move and July 29th for unpackers. We rebooked our patients and clients that we had already booked on the 29th, and then received a call back saying that the Friday was unavailable. This was rather frustrating as we had already made arrangements to contact all our clients to reschedule them for Friday and then had to reschedule them again after we were unable to book the unpackers for that date.

3. The packers and movers all completely stunk of smoke. We could smell it in our house that we moved out of after they left as well as our house we moved into after they left. We were unpacking a few boxes and could smell smoke in the boxes upon opening them. Not only is this quite gross, my fiancé has smoke allergies and is very sensitive to smoke, and had to take her puffers while the movers and packers were there.

4. Not only did the movers break the fence at our place we were moving out of with the truck, when I called this past Friday to follow up on the accident report, management was unavailavle and even though the assistant had said a call back to myself and the landlord of our place we were moving out of would be completed by end of day, I still haven't heard back. This is quite annoying coupled with the first communication errors in number 1. Upon writing this review I still have not heard of anything.

5. 2 of the movers were already in the truck by 6:00pm and the driver jumped into the truck by 6:10. The time sheet says 6:15pm. They were definately stretching on this one as the head mover and driver talked to us for about 10min at the end of the move... which we were charged for.

6. We paid for the movers lunch. I also contacted 2 men and a truck by phone on Friday and was told that a followup phone call would be done by close of that day. No follow-up was made.

7. Legs were broken off of one of our benches. Even though my fiancé signed that no damage was done, she just didn't want to deal with it at that moment.

8. We also called to let the drivers know NOT to take River Road due to consturction. They took part of River Road and we were charged for the entire drive to our new place.

10. We were also quoted 8 hours and the move took over 10 hours, even though I had already made 6 trips with my pick-up truck full of our possessions each time. On multiple occasions we saw the 2 young movers dawdling and carrying 1 small thing instead of being more efficient.

I would highly recommend Two Men and a Truck. We had the movers twice in the span of a week to move our home, then our piano. The service was excellent and the staff, both office and the movers were very courteous, helpful and respectful. Great job. I would definitely use Two Men and a Truck again (not that I plan to move again. Ever.) :)