Joe The Appliance Guy

On 2 separate occasions I called Joe to come by (on short notice - and he did!) to investigate/fix the problems (i.e. if they could be fixed) on our dryer and dishwaser. On both occasions Joe was able to pinpoint that problems and clearly explain what the problems where and what needed to be done. More importantly, I felt Joe went the extra mile to ensure he ran a full diagnostic on each appliance so as to ensure there would be no further issues down the road (i.e. in order to weigh the cost benefit of fixing the applicance or buying a new one). I dont' know a lot of guy's who would go the extra mile to do this and it is much appreciated! I would recommend Joe in a heartbeat for anyone looking to get appliance repairs done - he really knows his stuff! (cost for both repairs was about $300 - much cheaper than purchasing two new units and saved us a lot of $$).

I have had the pleasure of having Joe repair 2 of my appliances. The electric range repair he completed today (replacing the digital control panel)was done quickly and efficiently. In the past he was able to detect and repair a mysterious leak in my dishwasher with little trouble. His prices are very fair, his service prompt and courteous. I well definitely recommend his services to my friends!

Being a business owner and busy mother, wasting time waiting for someone is I luxury I can't afford. Joe was AWESOME he gave me a window of service and called me to narrow our appointment down to 30 minutes. He explained ALL of my options before starting the work and TOGETHER we made the best decision for my needs. He replaced my igniter button and my timer on the dryer. Other's had used him in the past and recommended him to me and I am glad they did. I now have a machine that will last me several more years and a service person I will use and recommend forever.

I called the Appliance Guy to fix my stove explaining in 2 messages and by phone and in person that the baking element was not working on our stove and that when we self-cleaned it, it was stuck closed. He worked on the self-cleaning problem for over an hour and then "didn't realize" that the baking element was broken. He said it wasn't worth fixing our stove but insisted I pay him for 2 hours of time he spent. If he had listened to me, he could have checked out the baking element problem and concluded that we needed a new stove in minutes and I would have just had to pay the minimum. He is a really nice guy but I wouldn't use him again.

After 5 years of use, my Maytag kitchen stove decided to quit on me (one electric element on top and the oven stopped working). I did some reesearch on the Internet and based on the customer feedback found on this website, I decided to call Joe. He came the next day and took the stove apart, found the issues and assembled the stove back so we could use the 3 elements on top still working. The following day he came with the parts, installed them and everything worked flawlessly. I am completely satisfied with the quality of service and the price, considering he had to replace one electric element on top and the relay which controls the oven. I strongly recommend Joe, he's a truly professional.

Had the infamous F-D/L error on 5-yo Whirlpool Duet Washer GHW9100LW1 occurring off and on the past year, and finally couldn't get it to work. Scouring the web, taking apart and testing the door lock, figured it was probably a CCU problem rather than the door lock. Called an appliance repair company and couldn't even get them to call me back or even book an appointment.

Then found Appliance Guy by Googling on Appliance Repair in Toronto. Knew exactly what my problem was, confirmed that it was probably the CCU, had extra parts (even door locks) on hand. Had another repair call in my neighbourhood the next day, so came down replaced the CCU in 1/2 hr which got the washer working and it's been fine ever since (1 month.) I think the breakdown was new CCU ~ $210, labour $70. Slight miscommunication on the final price, but overall very competent, prompt, and highly recommended.

I called Joe as a result of his glowing ratings on HOMESTARS. Although my repair wasn’t overly urgent, Joe fit me into his schedule and came all the way to downtown Toronto within a couple days of first contact. I popped the tension spring off the rubber boot of my front load washer while trying to clean the boot and was not able to use my machine and I certainly could not replace this spring myself. With Joe's perseverance and determination, he got the spring back on - it's not an easy task either - you almost need a 1/2 dozen hands to get this spring on! He allowed me to watch and help where needed. I appreciate his patience. He was kind and courteous and he certainly knows his stuff! He lived up to his 10/10 ratings and then some! Thanks Joe (and thanks for a quick look & fix to my dishwasher)! It was a pleasure to meet you and you’ll be my first recommendation to anyone else who needs appliance repair and you’ll be my first phone call if I need something fixed again.

Joe was a bit reluctant to come out to Riverdale given that he is based in Richmond Hill and did not want to battle traffic and said he would come down when he had another job in the area. After about a week (a delay for which he apologized profusely), he had found a job downtown and agreed to come out to our house. He was a bit late, but called to let us know he would be delayed. In the end, it was determined that it was not economical for the dishwasher to be repaired. However, I was very happy that he carefully explained what he was doing to assess the status of the dishwasher, and that he explained how he estimated the cost of the repair should we go that route so that we had no questions and could agree that it was not worth the effort to resuscitate our old GE. My impression of Joe is that he really knows his stuff and is working in his customers' best interests.

Joe called back as soon as he got the message (Sunady evening) and started to assess the cause problem over the phone. Made some suggestions and followed up the next day...When he arrive on Monday -at the appointed time- to do the repair he had the right parts and fixed the problem in 30min. Prompt, efficient, and exceptional customer service.

I came across Joe, The Appliance Guy, on the HomeStar website. Our dishwasher was flooding and we needed to know whether we should get a new one as this one is fairly old now. My wife was for going for the new one, but I suggested we talk to a professional appliance person.

Once I phoned Joe, he made it a point to schedule me right away, and to turn up promptly as agreed. He quickly checked the dishwasher and discovered that there was a blockage which he cleared. He also made additional repairs so the dishwasher can last a few more years.

What made Joe outstanding was that he took the time to check out our old fridge as well, and to suggest ways to keep it going and to increase its efficiency. This he did on his own accord without any prompting. He could have easily done his job on the dishwasher, kept quiet about the potential problem he saw with the fridge and waited until it broke down, and then shown up--but he felt he needed to provide the suggestion now in order to keep the appliance running. I will recommend Joe to every homeowner that I know who needs help with appliance repair and maintenance.

Opiyo