Tender Touch Moving & Storage

The move all went smoothly. The two fellows who came to do the work were very helpful as the quickly packed up and moved out in the short access window we had been given. They also did a great job packing the furnishings into the storage locker. Well done guys!

This was the best moving experience we've ever had. Terrific, competent crew. Friendly and helpful, and they did everything in their power to turn a stressful day into a fun one. We couldn't have been happier with the service. Many thanks to Phil and his wonderful team.

Amazing. I had about 2200lbs of bins and small furniture to move cross country. I looked at all the different van lines and u-pack companies and received several estimates before choosing Tender Touch. Their pricing was reasonable and we got full service move for the price of a pod which we would have had to load and unload ourselves.

Customer service was amazing both on the Tender Touch side and from their van line GCVL (and also Buhler's in Calgary, who completed the pickup). I had a short time frame for my move and several scheduling complications along the way that I thought would be impossible to work around. The team were incredibly patient and accommodating throughout.

The movers arrived on time and showed great care for my things and the properties. We packed our own things and declined any extra insurance so we were nervous that we wouldn't be covered for damage, but everything arrived safe. Couldn't have asked for a better experience.

Thanks to everyone, including Maria for coordinating and Rod and Connor from GCVL. 10/10!

our second time using tender touch and they were amamzing!!! not only did they care very well for our things they were so nice and thoughtful! i recommended them over and over to friends and family and will do so in the future too!

We moved from a three bedroom townhouse to a 3 bedroom highrise condo and we couldn't be happier with how Tender Touch treated our belongings. The three gentleman were so efficient, they had our townhouse packed up in just three hours and then arrived to our new condo promptly after leaving. When they arrived they came up to survey the condo and then got right to work, one stayed in the truck, the other stayed in the condo and the third went as the go between in the elevator. All so efficient! They were mindful to not damage any of our stuff, as well as the elevator and walls of the condo. Pedro, Nick and Dave were amazing to work with, super friendly and super efficient. Not that I want to move again, but if we do, we will go back to Tender Touch and request those three guys! Thanks for your hard work that day :)

Prompt, efficient, helpful and polite. Entirely professional service. They were very respectful of our possessions as well as our attachment to them and all the premises. They took the time to be careful and move went more quickly than estimated. I highly recommend them and would call them again for any move.

The guys were very pleasant and worked hard. I don't think that they put a scratch on any of the furniture. My only complaint was that some boxes were not labelled and some were mislabelled. I would definitely use them again.

I just moved on Friday May 24, 2013. I was happy to have hired Tender Touch Moving as I had heard so many wonderful things through friends and online reviews. Although I was only moving a 1 bedroom apartment not too far away, it was still a stressful event for me as this was my first time hiring a professional moving company.
The crew arrived 15 minutes before their scheduled time and started to lay floor runners and wrap my furniture. They got right to work and I was surprised to see that they were in complete uniform. They were on time, very polite and careful. I felt right at ease and my stress was gone. They made sure to do a walk through with me once they were loaded to ensure nothing was left behind. I was so very impressed and relieved to know that I was in excellent hands with them. Upon delivery at the house, the crew offered the same protection to the hardwood floors, banister and railings.
I was more than happy with the crew, the staff at the office, the cost and quality of the overall service that I received from Tender Touch Moving.

I recently used the services of Tender Touch Moving for my home move. I searched at least a dozen moving companies before choosing Tender Touch. Reviews from Homestars was very helpful. My first contact was with Maria who was very helpful in planning out what I needed and helping to keep costs down. She recommended that I get a second truck because of the amount of items I had to move.I really thought I would only need one truck, I was totally wrong. Thanks Maria for that. A phone call or e-mail from Maria on any changes to our move was nice. On moving day the crew came in and started to cover my stairs,railings and wrap all of my glass items up. We have to give a big thanks to our movers Phil, Pedro, Nick, and Vess. These guys were amazing movers. Very careful, yet fast. There was no stress to deal with during the move. We worked these guys hard over 12 hours total. My wife keep on giving them water and feeding them to keep them going. I could not believe how hard these guys worked. Phil packed up all my glass so nothing would break. Pedro did an excellent job loading everything tight into the truck.Nick had the energy of three people and didn't stop.Overall the move went perfect. I've moved six times over the past thirty years and if you want a competitive, professional move really consider Tender Touch.

This company presented very professionally over the internet.This move included a number of very expensive pieces of art and glass art. When i questioned the method used for moving these products the supervisor for the moving consultant suggested that all items should be crated. No insurance was offered .In discussions with local galleries both felt that bubble wrap combined with individual boxing would be sufficient for this short distance ( 2 block ) move. I requested this and Tender Touch agreed to use bubble wrap and made a clear note on the bill of lading that the packing and shipping crews should use caution and use bubble wrap as requested by the customer. Sometime during the packing the packers from tender Touch ran out of bubble wrap but the crews continued to pack using bunched up paper . It wasn't until they we started with the pictures that they disclosed that they were out of bubble wrap.On moving day the lead shipper was in a rush to have me sign the form to get the move started and advised me that I had up to $15000 of insurance so my delicate pieces would be covered. leaving aside the fact that they missed a number of items in the showers and cupboards the move was finished at 3X the quoted price. I had expected that the move would cost more due to the many small items and careful packing necessary in this small 2 br condo. Nonetheless it was expected to be higher than the estimate using Tender Touch's online formula which is now suspect to me. During the unpacking in our new residence one of the packers called me over to look at 2 Susan Rankin vases recently acquired for $2000 ea that were broken in a variety of places. The packers apologized and showed me how they were not wrapped in bubble wrap as I had requested and secondly that the paper was far to tight and lastly that the two vases were packed in one box rather than individually as the others had been . I requested that they take the vases and establish a claim for these items with their insurer. I waited until after lunch the following day before I was advised by email from one of the owners Maria Botelho ( after calling them ) that I had neglected to buy the correct insurance and the vases were not covered. Maria told me that it was my fault for not crating the objects the $4000 vases.. I later discovered a damaged corner to a palazetti laquered chest of drawers and a small Ipod nano was missing . After a lot of pressure ,Maria made a variety of offers to deal with this but it was a very small amount in relation to the replacement cost This company did not do what they said they would do , did not follow my directions for packing and in typical fashion took longer, broke things , and hid from any responsibility for the broken vases. This could have been solved with the right materials and a little effort by Tender Touch to do what they were asked to do. I have decided to seek relief from the courts to recover the monies paid to replace to the Rankin vases. I will also be taking this matter to consumer affairs to insure people get clear and accurate info on moving day and to force movers to be responsible for poor work .