Tender Touch Moving & Storage

Moving & Storage
Toronto ON M6M 2L7
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Moving & Storage
Tender Touch Moving & Storage
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84%

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Reviews for Tender Touch Moving & Storage

Average customer rating:
9.3 10 (335 reviews)

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Valerie Johnson from Toronto
Valerie Johnson from Toronto
2 reviews Toronto, ON
10/10

Moving and Storage

Tender Touch Moving & Storage was extremely helpful with organizing my daughter's move from one apartment to another. She's at university and we couldn't be around to help her with the move. They were great about helping to plan and execute the move - and gave us tremendous peace of mind. I have used their services in the past, and was impressed yet again. I really appreciate all Jessica's help with the planning and I highly recommend this company!

Approximate cost of services:
$900.00
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Company Response

We are so pleased that you are impressed with your daughter's move and peace of mind is a great thing!!!! Thank-you for your repeat business Valerie (and family), we appreciate you taking the time to recommend us to other consumers. All the best!

Aleksandra  from Oakville
Aleksandra from Oakville
1 review Oakville, ON
10/10

Business Move

Thank you Tender Touch! You made moving our printer fast and easy! I want to thank Jason for his prompt service. The movers were professional and courteous! We will definitely be calling for our next move!

Approximate cost of services:
$600.00
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Company Response

Great to hear moving your printer was fast and easy, that is what we like to hear! Your thanks have been passed along to Jason and we look forward to working with you in the future!

Anne Hall from Toronto
Anne Hall from Toronto
1 review Toronto, ON
10/10

Business Moving

We use “Tender Touch Moving and Storage” when we are moving between trade shows. We are always so pleased with the service we receive and the staff involved when dealing with “Tender Touch Moving and Storage”.

Approximate cost of services:
$0.00
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Company Response

Thanks Anne, Tender Touch looks forward to working with all of our trade show clients and we are happy to hear that you are pleased with our service. See you at the next show!

Rick from Toronto
Rick from Toronto
1 review Toronto, ON
9/10

Home Service

When I hired “Tender Touch Moving and Storage”, Phil was very professional and pleasant and made the whole experience pleasant and care free. I was completely satisfied with the work they had done.

Approximate cost of services:
$0.00
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Company Response

It is a pleasure to hear that your moving experience was pleasant and care free Rick. To hear our clients are completely satisfied with our work, is complete satisfaction for the team here at Tender Touch. All the best!

Michael from Toronto
Michael from Toronto
1 review Toronto, ON
10/10

Home Service

I had used “Tender Touch Moving and Storage” for my business primarily, however, I was so content with the service we received that I recently hired “Tender Touch Moving and Storage” to move my belonging between homes. The staff and Phil, especially, went the extra mile to make my experience with them spectacular.

Approximate cost of services:
$0.00
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Company Response

It is nice to hear that Tender Touch was able to assist you with your business and personal moving needs. It is even more pleasant to hear that you are pleased with the staff and your experience. Thanks for the business Michael, look forward to working with you again in the future!

Cheryl T. from Toronto
Cheryl T. from Toronto
1 review Toronto, ON
10/10

Home Service

“Tender Touch Moving and Storage” were recommended to us for our move. They are fabulous and we were so happy with how well they treated us as customers and how much they cared about our experience with them. “Tender Touch Moving and Storage” created a personalized experience and relationship with us throughout the whole process.

Approximate cost of services:
$0.00
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Company Response

Cheryl it is very rewarding to the team here at Tender Touch Moving to know we were able to create a personalized experience and relationship with you during your move.
Thank you for taking the time to share your experience, all the best!

Lynn G from North York
Lynn G from North York
1 review Mississauga, ON
10/10

movers

The Tender Touch moving crew was great! They were both friendly and efficient. Thanks to Pedro and the crew for making our move a smooth one! I would highly recommend them to friends and family!

Approximate cost of services:
$1,500.00
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Company Response

Thank-you for any possible future referrals Lynn! We are so pleased that you had a great moving experience, all the best!

Chris in Ajax
Chris in Ajax
2 reviews North York, ON
4/10

North York move from Bsmnt. to Condo

To start, this was our second move with Tender Touch and we were very happy with the work they did on our first move back in 2010. They were worked quick, and were very courteous. Our second mover however did not go so well.

Once the again the guys doing the moving were fast and efficient the problems began when we got to our new place.

During the move the driver for tender touch ended up damaging some property which was caught on tape by building security, whatever, during a move these things happen, that's what moving insurance is for, which we purchased from tender touch, or so we thought.

Of course we had to pay condo corp. for damage ourselves and then get reimbursed from Tender Touch. Well 5 months later and after numerous phone calls and messages to Maria we still have received no compensation. Which is sad considering the rating this company has.

I guess to sum it all up: Movers are great, but if any of your things get damaged, good luck getting reimbursed for it!

Approximate cost of services:
$750.00
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Company Response

Thanks for the feedback, Chris. I would like to resolve this situation for you in a more satisfactory manner, as we react to customer service items immediately. Unfortunately, I do not have the situation you are speaking of documented in our files. I would like to address the situation you are describing, please reach out to me directly at (416)-654-4994 x 101 or email me directly at mbotelho@tendertouchmoving,com
As your posting in anonymous, I have no way of reaching out to you other than responding to your post.
Please contact me a.s.a.p.

Thank-you.
Maria

Amy in Toronto
Amy in Toronto
1 review Toronto, ON
9/10

Move

I moved with Tender Touch this past Friday (February 28th) and my biggest concern involved an extra pick-up I asked them to do, of a heavy sofabed that wouldn't fit in my previous unit, so it was being stored at my mother's apartment. I was worried that the sofabed wouldn't fit through the regular hallways of my new unit and would have to be hoisted over the balcony.

Pedro and his team of two (Peter and Cole) were excellent. They were friendly, professional and courteous, and Pedro showed superior leadership skills by communicating effectively with his crew, giving instruction when needed and planning out how to move the sofabed into my unit. Whereas I thought there was no possible way that this piece of furniture would fit through the front door, Pedro took it as a personal challenge to see it done and avoid the more costly and time-consuming hoist. And they did it. I was so impressed and so pleased with their efforts and their professionalism.

These guys were worth EVERY cent and I will definitely call Tender Touch Moving again.

Approximate cost of services:
$1,300.00
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Company Response

Thank-you for sharing your great experience Amy. Teamwork is very important in any business and it is wonderful to hear that you are so pleased with our team. We hope to hear from you should you move in the future! Thanks again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tender Touch Moving & Storage

Whether you're moving to Vancouver, Calgary, Edmonton or around the corner, Tender Touch Moving & Storage of Toronto has been rated #1 in customer satisfaction for almost 20 years. Tender Touch Moving is the top moving company in any market near Toronto. We are rated "A" with the Better Business Bureau and are Certified Mover with the Canadian Association of Movers.

We sell packing supplies, boxes, paper, tape for all your self packing needs. Free delivery!

Services include, local moving, long distance/cross country moving across Canada, packing needs & unpacking, hoisting, piano moving, crating items, storage and commercial moves.

Tender Touch Moving also offers free in home estimates/consultation.

All of our trucks are full equipped and our staff is in uniform and friendly.

Give us a call today @ 416-654-4994

CATEGORIES
Moving & Storage
PRODUCTS
Full line of packing supplies available to be delivered to your home. .
SERVICES
Local, Long Haul, National and International Moving for Home, Office and Commercial Moves.
BRANDS
Van Line assocations: Great Canadian Van Lines & Arpin Van Lines
SPECIALITIES
Piano, Hoisting, Crating, Packing, High Value Products, Antiques
WEBSITE
http://www.tendertouchmoving.com
YEAR ESTABLISHED
1989
NUMBER OF EMPLOYEES
40
PAYMENT METHOD
Visa, MasterCard and Cash
LICENSES
Fully Liscenced
MEMBERSHIPS
Canadian Association of Movers: Certified Mover, Better Business Bureau: Reliability Program
LIABILITY INSURANCE
Yes
DIPLOMAS
All employees are constatnly trained from the office staff to the foreman on the job to ensure you a
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
5 hours includes travel time
BONDED
Yes
PROJECT RATE
Rates vary during the month and depend on the season. Please call us for a no obligation estimate
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We honor the terms of our contract and our assocation obligations.
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