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Taps Wholesale Bath Centre Inc

Bathroom & Kitchen - Fixtures & Accessories
North York ON M6A1C8
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60%

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Reviews by rating (past 12 months)

Reviews for Taps Wholesale Bath Centre Inc

Average customer rating:
5.7 10 (46 reviews)

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Michael in Bathurst village
Michael in Bathurst village
3 reviews North York, ON
6/10

bathroom renovation

Products purchased was more high end German made products. There was a large selection to chose from with various price points. The product chosen looked nice and fit in well with design of the bath room.

Approximate cost of services:
$10,000.00
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george in Don Mills
george in Don Mills
2 reviews North York, ON
10/10

Bathroom Reno

We recently purchased a bathroom shower kit and glass shower doors from Taps and were very surprised at the lower prices than some of the other places we visited. They had excellent service and didn't even charge for delivery.

Approximate cost of services:
$1,700.00
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Thommango
Thommango
1 review ,
1/10

Kitchen faucet, sinks

Don't shop at this store! Service is nonexistent. Yes, they have a great showroom. But you'll get better service just about anywhere. Here's my tale of woe:
- taps arrived in the wrong finish. I decided not to bother about it.
- Phoned and left message with sales rep, asking if i could exchange the sink for a different colour. Call was not returned.
- Faucet turned out to have a defect. After discussing with Taps, they said a replacement would be available 24-48 hours later, and that they would call back. They did not call back.
- Phoned Taps to find out if replacement was in. No one would take the call.
- Went to Taps hoping new cartridge was in. Was told to come back when someone else was in. Refused to leave. Was given a replacement cartridge very reluctantly, because it was pulled out of someone else's order.
- Replacement cartridge didn't help. It just leaks differently.

Wish me luck on the rest of the story. The bottom line is that after waiting many weeks for a new kitchen to come on line, Taps has essentially pushed out the working date by selling shoddy products and backing them up with terrible service.

I will never, ever shop there again, and I strongly discourage anyone else from shopping there. (Also, I've since heard that [another company] offers similar products at lower prices, and that you can also pick up similar products in the US at much lower prices.

Approximate cost of services:
$1,600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Dave & Lisa - North Toronto
Dave & Lisa - North Toronto
23 reviews Toronto, ON
10/10

New Toilets

I did not have the time to go in to the store and purchase two new Kohler toilets. I decided to call and speak with a sales rep who was very responsive and helpful. He took down what I was looking for and called me back within hours with a quote that seemed acceptable. I called him back the next day to say I wanted to purchase them and asked if they could be ready in two days to be picked up by our contractor. He said it usually takes five days but would see what he could do. Once again he called back in hours to let me know he could have them for pick up in 2 days. Our contractor picked them up with no hassles at all. As well, when it came to paying for the price he quoted me on - he realized he had made a mistake and readjusted the price saving me a significant amount on the total. We were very happy with Gabriel who was our sales person and would recommend Taps and him.

Approximate cost of services:
$700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Kman in GTA
Kman in GTA
3 reviews Toronto, ON
8/10

Kitchen Reno

Went to a bunch of kitchen and bath stores for fixtures fro my reno. I found Taps to have the most product in show room and the staff was quite knowledgeable. I went in with many questions on products and Peter was very helpful. The draw back to this place is that they can get very busy and you have to wait a while to get help. Price wise I found them to be compareable to the other stores.

Approximate cost of services:
$10,000.00
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R. N.
R. N.
1 review Toronto, ON
2/10

Bathroom shower curtains

I can't tell you how frustrating it is to go and buy and oversized shower curtain one year and then the next nothing is available. Apparently they have lost the source that provided oversized shower curtains, when asked do you have another source, well no we don't but you can do a check online?
What kind of a thing is this? Also, they close at 5pm on a Saturday????? I mean who are they working for? It's just not a place I'll do business in the future. They seem not to be servicing clients, but themselves. I'll try Ginger and see if there's a difference.

Approximate cost of services:
$100.00
0 of 1 people found this review helpful.
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* Markham & Scar
* Markham & Scar
14 reviews Toronto, ON
8/10

thermostatic shower

Got quotes from several stores selling the Perrin and Rowe thermostatic shower. All were around the same price, except Taps, which was $200 less. I have purchased other things like a kitchen faucet and Taps was also the best price

Approximate cost of services:
$2,700.00
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S in Markham
S in Markham
7 reviews Toronto, ON
10/10

Undermount sink, Instant Hot and Water Filter System, Taps

We were renovating our kitchen and bought their product, which was Franke. We have had problems with the filter but they have always been diligent in catering to our needs!

Approximate cost of services:
$2,000.00
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Gonzo in the S Dot
Gonzo in the S Dot
1 review Toronto, ON
2/10

purchased bathroom sinks & facets

The lady who served up provided us with good tips, the post purchase was horrific. We had missing parts for our facets and we had to constantly follow up. The facuet handle fell off and once again, very poor followup if at all.

Approximate cost of services:
$2,000.00
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Anonymous-5956
Anonymous-5956
1 review Toronto, ON
2.5/10

Kitchen and bathroom renovation

Taps is an outstandingly bad store. When you walk in, the selection and layout is impressive, but try to get service and you quickly realize this is not the place to shop. The service is atrocious. I've bought several things there nonetheless out of sheer desperation. Customer service is non-existent so there is never an apology for the fact that I had to drive all the way out there again to pick up the proper parts for every time they make a mistake or provide me with merchandise that is incomplete. I recently bought two faucets there and came home to find that they gave me the wrong ones. It's actually quite remarkable how they manage to mess up almost every order. How does this place manage to survive. It's beyond me. My advice. Stay away, go anywhere but TAPS.

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