These guys, Kevin & Ernie, were recommended to me by a friend of a friend. Ernie came by to check out my garage door springs and confirmed what a contractor friend of mine was telling me. That another company had sold me springs that were too small relative to the weight of my garage door. So, needless to say, I had to buy another set of garage door springs. Ernie is a straight up guy. He installed the new springs and showed me how one can in general judge the strength of a set of garage door springs. When you disconnect the door from the garage door opener, the door should NOT come down like a freight train. With the door open between 3 to 4 feet, the pull of the springs should be balanced against the weight of the garage door and hold the door in that position. He told me about the different garage door openers, which ones he found to be quality openers, and which were crap. He did not try to upsell me on a garage door opener and installation from his company, but to help me save a few dollars, recommended the Sears garage door openers and then gave me some tips on installation. He also warned me about the scams some garage door service companies pull on unsuspecting customers. For example, insisting your garage door needs all new casters whether they are needed or not, or installing springs that are too small and then relying on the strength of the garage door opener to pull the unbalanced weight of the door.