I bought a bed, delivery was fine, they took my old bed, delivered within the time, very friendly. My bed was too firm, went back to look for a softer one, before the 60 day. I choose one, but not 100% sure. I want to check out reviews before it gets delivered in case I change my mind. Head office and local store can't help me. They have their own name and I can't research it online and when I tell them this, they said it's a great bed and you got a good deal. I'd like to hear that from someone who does not work at sleep country but it doesn't seem to be possible. The name of the bed I have does not even show up on the Sleep Country website. Very frustrating. They have my money and that's it. New bed being delivered next week. I'm hoping for the best .