Quality Restorations and Renovations

Did couple of quotations last winter when I finally decided to rebuild my fireplace chimney. Some contractors gave their quotes by phone or by Google map. But this one send an estimator to your house, and the final quote was professionally prepared with price and project detail steps. I also contacted cash workers, but turned their price even higher.
My decision to go with Quality Restorations Co because of:
1. Professionalism
2. Flat price
3. Work is guaranteed for 5 years.
Since winter time is not for outside masonry work, we waited to this year. The rebuild work stated from 2:00 pm, finished about 8:00pm. The brick color matching is almost perfect, and the job finished without any debris or garbage. Definitely big thumb up!!!

The team from Quality Restoration showed up when they said they would, were very courteous and professional and did great work. When the job proved to be a bit bigger than initially anticipated, Doug was veery fair in evaluating the extra work. The bottom line is they were honest and made sure the work was done right. When the job was finished, they cleaned up well and left no mess. Based on this experience, I would have no hesitation recommending Doug and his team to anyone.

Almost thirty years ago, I hired Quality Restorations to rebuild part of my chimney. The work was completed as promised, was reasonably priced and is still a sturdy/solid chimney.

This year, right after the New Year, my furnace was turned off because of a defective chimney liner. I immediately contacted Doug. He asked me to send him photos of my chimney. Within two hours of my initial call he had provided me with a quote and scheduled the replacement for the following morning. Then, on the advice of my family, I decided to delay a day to investigate the cost of replacing the furnace instead. I asked Doug if I could put the replacement on hold until the next afternoon when I would let him know my final decision. About 4:30 pm the following day I phoned him to reschedule the installation I had put on hold – expecting it to be at least two days away. In less than 15 minutes he phoned me back to schedule noon the following day.

As promised, the installer phoned ahead to confirm his arrival time. When the work was finished the area was left spotlessly clean and tidy. I couldn’t have been more pleased.

Initially, when Doug quoted the work he gave me a bottom and maximum price. A cost above the bottom price would only be charged if there was a problem removing the old liner, but would not exceed the maximum quoted. True to his word, he charged me the lower price.

Companies change over the years and often not for the better. When I made my phone call to Doug, all I could do was hope that their service was as good as it had been many years ago. I wasn’t disappointed. Doug was sensitive to my lack of house heat, patient when I put the work on hold and immediately responsive when I decided to resume the work. I found him to be honest and professional. The installer was courteous, professional, answered all my questions and cleaned up everything before leaving. They were a pleasure to do business with and I will be contacting them again. I highly recommend them to anyone.

We are very happy that we can enjoy our fireplace. Thanks to Quality Restorations Company. They did a great job on rebuilding the chimney.
They are very reliable,punctual,professional and tidy.

JOB DESCRIPTION:
REBUILD BOTH CHIMNEYS AND CONNECT DUCT WORK TO FURNANCE. REPLACE BROKEN BRICKS ON LOWER PORTION OF CHIMNEY.
JOB WELL DONE. QUICK AND NEAT WORK. NO HASSLE.
WILL RECOMMEND TO ANYONE.

We took possession of our house in Mid-August and had about two weeks until our move date. During this time we needed to complete an interior renovation, including removal and construction of banister and handrail along stairs on main, second and third floors, painting and electrical work. Also, we needed to complete exterior work including tuck pointing, re-shingling, new eavestroughs and waterproofing along one side of the house. Quality restorations commenced work on the scheduled start date and worked continuously until the job was done, enabling us to move in on schedule. This was greatly appreciated.

Workers were professional, courteous and made a concerted effort to clean the house upon completion of the work. When (minor) delays occurred, our project manager (or the company owner) always made efforts to advise of the delay in advance, clearly explain the reason, and provide advice on when work would be resumed. This too was appreciated.

The quality of the work is great. Painting was very nicely done and the banister is great. Really tasteful and, most importantly, is very sturdy and safe. Happy with the electrical work as well.

Best thing about this company...they gave us quotes and stuck to them. I'm certain that the amount of work that had to go into the banister was of far more value than initially quoted. The sub-trade carpenters really took pride in what they were doing, and had to get creative given a few obstacles that arose b/c of the way the walls in the house are structured. I suspect the value of the work was thousands more than quoted, but Quality stuck to their quote and did not charge us one penny more (or ever even give me any indication of the actual cost for that matter). Good for them! Very rare I'd say.

Also, neither Doug nor his guys ever encouraged doing work unless they believed it necessary. This was very helpful in keeping costs down, particularly as they related to waterproofing. I made (several) enquiries about all types of additional work with respect to waterproofing, but was always advised to "hold off" to see whether the measures taken this year would alleviate the issue. Repeatedly told to "not bother spending the extra money if its not necessary." Again, really appreciated the assistance in that regard. In fact, my neighbour made enquiries with Doug regarding waterproofing their own house, and were ready to spend the money, but when Doug took a look he told them it wasn't necessary.

Overall, Doug and his team operate with honesty and integrity, and they do great work!! Hire this company for your next home improvement project. I will definitely go back when the time comes to re-do our front porch and kitchen.

I had a chimney that was in very bad shape
Doug and his team were fast ,clean and friendly
I would highly recommend them
(the new chimney looks great also)

I have had a persistant leak in my roof causing damage to 3 floors of my home. After several attempts by other contractors to repair it I finally had the good sense to call Quality Restorations and get the job done right. The repair work was done quickly and efficiently. The staff were friendly, clean and very competant. The cost was reasonable and the work high quality. You can bet that I will be calling Quality Restorations first when in need of any other work!

We are very pleased with the way our stairs came out! Quality Restorations did a great job! Would recommend. The stamped concrete detailing really adds to the total effect of the staircase! Love the colour as well!

Doug was very responsive to our project, and helped provide a thorough estimate before work started, and a quick start to the project. The team was efficient and polite, arriving quickly and working long days to make the necessary fixes. Especially appreciated the professional explanations of the work being done to help us understand what was being fixed and why. Have already recommended them to our neighbours.