Adt Protectron - Out of Business

Terrible customer service - I think they have 1 person on call at any time - I spent over 3 hours on hold 3 times to cancel my service. God forbid you actually need them for an emergency! And they increase rates randomly - well, I guess they send some letters but no reason, rates just keep going up

There are many good Canadian cos, stay away from this lot.

I bought a house with an ADT system that was already disconnected...until we turn off the brakers. Now, the alarm is on non stop. We have to take the emergency battery off... but they installed the transformer in the soffet of my roof ...and they tell me that it is not their problem...

Unprofessionnal, lack of commun sense, administrative procedure that aren't oriented for the costumers...

We disconnect the speaker...

We were in rental and had to leave after a year. We received a bill for $1000 to end contract. We were ADT for 15 years at different houses. ADT says this a new contrct and therefore the charge.

I have been with the same company for over 10 years and ADT-Protectron bought out the company I was with last year. I had no significant issues with them until today. A friend set off my alarm opening a front door when nobody was home. I was surprised that I didn't get a call on my cell phone. When I got home, there was a voicemail on my home phone 4.5 minutes after the alarm went off. I contacted the monitoring station to see why it took so long for them to call and why it didn't call any other numbers. After the agent couldn't tell me what the protocol was or what was considered an acceptable response time was, he passed me to a supervisor who would know. This is when the shock began. Paul was about as rude a person, let alone someone representing a company in customer service, as I've ever had the displeasure of speaking to. The excuses flowed right from the start. The two most appalling statements he made: 1. It's Easter weekend so many more people are cooking, leading to many more fires. Fire alarms take precedent over burglaries or home invasions so those calls are dealt with first. He kept asking me how I would feel if my (or my family's) house was burning down and they took a burglary alarm first. I told him it was not a either/or situation as I would want a company that had enough staff to deal with both, not one or the other. 2. He told me that a home alarm is a deterrent to burglars, not to stop them from taking my property. Interesting take in that some companies like Alarm Force seem to promote that their company is about protecting people during a burglary / home invasion. Paul started getting increasingly aggressive and rude and eventually hung up the phone saying there's nothing else he can do.
Apparently the issue is now escalated and I will be getting a phone call in the next 2 business days. I'm not expecting much given how this has gone so far.

In May 2015, I setup a new account with ADT Protectron for our new home, costing us $48/month. In September 2016, we sold our home and downgraded our services to $33/month. They gave us a few months free because they messed up our installation date causing us to waste a day.
January rolls around and we're being billed $48/month still. It's now April 2017, and we're still getting billed $48/month. I've called in January, February, March and now April. They keep promising to refund, and fix the monthly rate BUT IT NEVER HAPPENS!
They keep telling me their billing department is behind on their work orders/tickets. REALLY? 4 MONTHS BEHIND?
Can't cancel the contract either because that's a $1800 penalty!
This company is the most ridiculous I've ever had to deal with. Easy for them to take your money, but it's like pulling teeth trying to get them to fix something in their system.

Took this system in August 2016... alarm and camera monitoring... within a short period from purchase and install nothing but problems with cameras not working... they sent somebody again to fix it this week and today the whole alarm system does not work... they say battery low but there was no shortage and after they send me to check the system... they think it is a bigger problem, so service call again! leaving my house unmonitored while I pay for it is not an emergency as they can only send someone tomorrow between noon and four... and me having to take another day off for them! Their staff on the phone are useless and rude! No customer relations and they really don't care that you are frustrated of paying for something that is supposed to protect your home but does not work! On top of it... the last service guy says if something goes wrong ask for me... I did... they give you grief and are upset that you do! What's the point... I am starting to hate this company and may have to look for another one... especially for the price they charge with no satisfaction or service!

I have been their customer for a long time and never realized that I paid way over what the competitors are charging. I finally decided to change provider. When I called a few weeks ago to inquire about cancelling the service, their retention department said that my billing cycle ends at the end of the month and to just call back before the end of the month to cancel. So I called back before the end of the month and the rep says that there is a 30-day waiting period to cancel. Funny how the first time I called, the rep never said anything about a 30 day waiting period...I would have cancelled the service then had I known. I would stay away from these guys and look at other alarm companies before you sign up with them.

Customer service is DESPICABLE! No one can ever give a straight answer and no one gives the same answer! Dealing with supervisors are worse....arrogant arrogant arrogant!
Services at my previous address had no issues and since I have moved nothing but issues and cannot get straightened out!
Would not recommend this compamy to an enemy!

Never again, I was move from Alberta to Ontario. I like to cancel but they told me to pay almost $ 2000 for outstanding contract. Then I think to transfer. They transfer but add more years for me, poor equipment more less quality what I have in Alberta. They ch..........d. Now I contact with my lawyer because I don't sign new contract he tell me I have right to cancel all.

They were initially voxcom, then they became reliance protectron--then they were bought by ADT, which in itself had a bad reputation; so its useless to expect anything good out of this company. They keep on having on my monthly bills and promise on crediting me back; it never happens and I have been calling them 3 months in a row.