Adt Protectron - Out of Business

Had an alarm installed in our new home. The service was great from the time we called to get a quote up to the minute they left our house. The installer was knowledgable and was very thorough in showing us how to use the system, so much so he would not leave until I showed him that I was able to navigate on my own. .

Their installers were very professional and polite when working in my home. When changes have been required, appointment times have be very quick. When changes were necessary, telephone staff were very helpful, and understood the system and how to change settings.

I signed a contract for three years. Half way into the contract, my battery became low. I called Reliance to ask them to replace it and they said they would be charging me $50 for a new battery. I refused to pay based on the price and the fact I am still under contract with them. What am I payiing $30 a month for + $50 for a new battery? I told them I would not be renewing my contract. The attitude of the supervisor I spoke to refused to provide a battery free of charge - not my fault the battery is low! He didn't seem to care that I was not happy as a customer and didn't offer any other solution other than pay for the battery or it's my problem my house is unprotected.

Terrible experience with sales guy and he has since been fired. Issues with install and can't get fixed. Problems now with billing and customer service. Overall terrible! Wish we could get our money back and break the contract

We had ADT come to our home and install an alarm system on our main floor and basement windows and we also sogned up to have them monitor our house on a monthly basis. The alarm system worked fine for the first year but then we had a false alarm in the middle of the night from the sensor in our patio door. Not only did the sensor malfunction but our system wasn't installed correctly so the loud alarm didn't go off. We had no idea our alarm had been triggered until they phoned us at 3 am because the alarm was supposedly going off. They came out and services the system but we had another 2 false alarms. After them coming out and telling us they didn't have a solution we cancelled our service with ADT

We have monthly monitoring. Staff is friendly and promt.Arrived on time for install. Helpful when answering questions. Alarm work well and easy to you. We feel safe with the proctection we are receiving.
would recommend to other looking for an alarm company.

They've been a good alarm company, but now that my contract is done. They aren't willing to make any deals for renewing or on their newest technology. If they would, I would probably stay with them. During my research all the companies offer about the same service for the same prices.

I have been a client with Reliance Protectron for over 6 years.
As with any organization/relationship there’s bound to be some bumps, however overall no serious concerns over the years now.
Until yesterday January 5 2012 The keypad for my alarm was not working at all, I could not arm or disarm my home since December 25 2011.
I immediately called tech support, they instructed me to press buttons on the keypad to determine whether an emergency could be detected. The test failed and a service call was set up for January 5 2012. Since I had no service for this period of time, I contacted customer service and requested that my billing reflect the time that I was without service. I was told at the time to call back once the service was done. It turned out that the batteries for the unit had to be replaced, the tech advised that certain batteries could only be purchased via Reliance, however the standard ones were replaced and the keypad was functional again.
Please keep in mind that there is no message indicating battery low or display, so had Tech did some probing and further troubleshooting this may have been detected earlier. Although the service was under warranty, what if a charge had been incurred?
Moving on, I than contacted customer service on January 5 2012 to advise that the service call had been completed and explained the above details to a rep named Jerry or Gerry. He in turn red from the customer service agreement that it was my responsibility and was not willing to adjust the bill to reflect the time without service. I was livid!!
I couldn’t believe the nerve of this rep, here I was a customer of several years, paid my bill on time and he chose to read from the service agreement instead of using the customer service skills of active listening and problem solving to ensure that he was addressing the concerns reasonably and within the organization’s parameters. I immediately asked to speak with a supervisor, I let him know that I would wait instead of waiting 48hrs for callback. This transpired during my break time at work, and so I ran out of time and held up abruptly. I tried to call back the same night, but time was not on my side and had to call back the next day. I did so and spoke with Sherry ID# TR019. I asked to speak with a supervisor, explained to her what was going on, and that I was on the verge of taking my business elsewhere. She clarified what my concerns were and placed me on a brief hold. Moments later, she returned and apologized for the inconvenience and frustration I faced with the previous agents, and explained that a partial adjustment could not be offered, however she would reimburse me for a month. Grateful I was for her generosity and accepted this offer.
Exemplary customer service entails listening to the concerns of the customer, and than being able to address the concerns fairly or else those customers take their business elsewhere. I just want to thank you Sherry and to let Reliance know that agents like Sherry who possess these skills are what really matters for customers like myself to stay with a company for many more years to come!

Cheers Sherry!

This company lacks service technicians and unable to deliver the service they sell. Wireless alarm system an interfere with cell service in the house (they dont tell you that) and wireless uplink backup is a service that will just drive you crazy. The service constantly goes down causing the alarm to beep or cause service interuptions. Several dispatches of fire dept when the alarm did not go off. not worh it! save the money for a insurance deposit.