Home Security Equipment and Monitoring
We purchased a comprehensive security system and 3 year monitoring package from ADT.
Our system includes video cameras, door and window alarms as well as motion detectors. Our system was top of the line at the time we origianaly installed, including a touch screen colour panel.
The system has worked sporadiacally - twice the panel has simply lost power and we have needed to call back ADT to repair.
ADT repair availability is not immediate - the first time we had to wait almost 1 month. We had to continue to pay for the monitoring even though the system wouldn't work.
The installers were nice and professional - there was minimal impact on our house.
I dont know if we have bad technology or if there is a wiring problem, but over all the system has been unreliable.
- Approximate cost of services:
- $4,000.00
- Company Response
Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relation team look into this further, please forward your contact info to communication@protectron.com subject HOMESTARS Thank you