Reliability and custumer service
ADT Canada- Supposed to come Thursday, has to cancel, mixed up training and appointment. want to come when I am teaching. Supposed to come first thing today, Sunday: 10:00 or before, arrives at 11:00!!! Two agents on the phone: the company will install free of charge two keypads working the same way. Technician: no, it does not exist!!!!. Who knows anything in this Company?
So many false alarms and nightmares!
So many false alarm that the Police will not come if there are no eye witnesses! What is the purpose of a Security system then?
Who has a reliable Security system?
- Approximate cost of services:
- $0.00
- Company Response
Dear Valued Customer, we're sorry to read about the trouble you encountered with the technician visit and the miscommunication about the keypads. Please let the Customer Relations team look into this further by forwarding your contact info to communication@protectron.com and include "Homestars" in the subject line. Thank you!