Priority Plumbing

At the end of last year we had some plumbing work at our place of business that needed to be done and we called Priority Plumbing. At the time, I was unhappy with the price and quality of the work and I complained here and to management there. We could not resolve the disagreement at that time.
More recently the owner Austin took time to write me and ask if I was open to getting things resolved. Coincidentally, I was having another problem, this time in my home. I invited Austin to come out and make the repair, but without charge. He was quick to accept the opportunity to change my perception of his company and he helped set up an appointment. One of his team arrived at my door. He was polite, professional and took time to fix the issue and test that it was working properly. While he was there, I asked him about another issue and he was glad to look into it. 10 out of 10 on his work and professionalism. Austin then asked if he could send another of his team out to inspect the work done at our business and make any repairs necessary. I agreed and another very professional and competent plumber visited us that same day and made a repair to the work that was previously done. He too gets a 10 out of 10 for his work and professionalism. Austin has made a believer out of me about Priority Plumbing, him and his people. Thumbs up and thank you Austin!

We've used Priority Plumbing multiples times over the last year due to several issues (clogged sink, roots in our pipes in the basement, and then a general house check). I've never seen young men as excited to be plumbers as I have with Priority Plumbing, which is a good sign.

When we had some mishaps with our pipe repair in the basement (it's an old house so surprises are a guarantee), our technician made sure to get everything fixed within a day - which was amazing!

We had a very clogged toilet and called priority on Saturday afternoon. Greg arrived within 90 minutes. He was so courteous and friendly and fixed our toilet extremely fast! Will definitely call again!

During a furnace component leak in January 2014, during a cold snap and right after the ice storm, my usual plumbing company was too busy to service the call, but indicated the repair was urgent. Luckily, Priority Plumbing answered their phone with a live service rep, and put me in their service queue. I was shocked to see Greg arrive within a few hours after being told it may be a day or more - he even called just prior to arriving.
Greg immediately diagnosed the problem, patiently explained the solution and pricing. He went to work quickly draining the large old furnace and installed the new part. He was thorough, professional, and took care to thoroughly test all the components of the heating system to ensure the new part and post-install procedures worked. He even looked at some unrelated issues in the building and provided helpful suggestions. He was polite, highly experienced with older boilers, thorough, and knowledgable. Priority's excellent service meant only a minor disruption in heat servicing 11 units in subzero weather which the tenants didn't even notice.
Very pleased with the excellent service - and quick response during a very high demand period.

I recently called Priority Plumbing to help install new plumbing rough-ins for my shower renovation. They were very flexible with scheduling which was an important factor for me. My serviceman, Greg, showed up in the given time window and worked out a plan with me for the new piping. He was great to work with and did the work in a timely, professional and friendly manner. One pipe was installed slightly out of position, but he came back right away and made the adjustment. So even though I felt the price was a little heavy I nevertheless felt very taken care of since Greg was a pleasure to work with and did excellent work on the project. Also, the scheduling flexibility was a big plus for me so I was willing to pay a bit more for that luxury.

I have used this company on numerous occasions for different required plumbing services. I have never been disappointed. The service staff are courteous, professional and extremely helpful. Their office staff are understanding of the urgency of certain situations. I highly recommend this company. I was faced. As most during e cold freeze - of frozen pipes. Living in an 1892 Victorian home, I was terrified of a potential burst pipe !!!!! They were quick and efficient and took the time to consult with me on how to address a potential ongoing issue and god forbid - disaster !! Much praise.

The plumber from Priority Pluming was very friendly, courteous, and professional. The work he did was excellent and he was careful to completely clean up after he finished. I'd defiantly recommend Priority Plumbing.

Used twice. Fantastic company! Problem the second time was under warranty. Always punctual, great price and just kind people. The second time we used them, the plumber could not have been more informative. They always make sure to tell you exactly what they are doing and how much it will cost.

We requested a service call when our Hot Water Tank supply had sprung a leak from a poorly soldered connection (previously done by another plumber). A plumber was able to come within 24 hours (we shut off the supply valve until then) and he was courteous and fast in completing the job. Though it was a minor repair it was handled as though it was urgent, especially since it was over the holidays. Great service, overall.