Pool Craft

I wish to commend the entire team for a fabulous job. Continuously responsive and providing genuine answers. Chris is particularly logical knowledgeable and approachable. He also worked cooperatively with my exceptional landscaper Bruning Group.

Poolcraft for sure is not your bargain basement pool company. If your looking to have a pool done on a budget these guys are not for you, but if you care more about quality and custom work then you won't go wrong. Poolcraft completely re-did our backyard including an inground pool, outdoor shower and bathroom, pavilion, fire feature, interlock, fence, and a shed. Everything was custom-made to fit our backyard and the crews (Johnny, Chris the Carpenter, and other Chris our Project manager) were so accommodating. Our design had to change a bunch of times, Pool Craft never said no to us and always found a solution to accommodate our needs. Everyone who see's our backyard loves it, and its so nice to entertain friends and family in our new backyard oasis.

In general, excellent service.

They helped us finalized the design of our backyard. The project started on time as promised. Work crews were considerate and always cleaned the work area at the end of the day. We were getting daily updates of work progress. They were responsive to our request and questions.
Friendly atmosphere.

We've been waiting for a number of years to finally get to this major reno, luckily and with Poolcraft's smart planning, we bought most of the expensive items last year when we locked in with them for this project. The way we found Poolcraft (PC) was thru their very high ratings on Homestars & Google Reviews, also their website is beautiful (completed projects etc.)

As this is a big ticket item, I'll try and provide a thorough review for others looking to make this major investment in their home. We worked with PC, Stonecraft (Landscaping) and Timbercraft (Carpentry). We enjoyed working with everyone, but a special shout out to Rick (Sales) and Chris (Pool project mgr), as they were truly top notch individuals! Rick has a very calming and reassuring presence, Chris provided an email update daily on what was done and the plan for tomorrow!

I will try and upload a few pics, the work done was
- Julie helped us come up with a wonderful design for the project
- Pool and large patio
- Floating steps down to pool with garden on each side
- Putting green with astro turf surrounding it
- Moving stairs from right side of the deck to left
- Flagstone front porch, garden and driveway banding

We were supposed to start work Apr 1, but due to weather and other issues the work didn't start till May. The landscaping team who had the most work to do, were doing their best but got delayed a few times due to many other concurrent projects. As such we finished in mid-Aug but these days that's par for the course.

Discussing details of the plan, especially when changes were required was not stressful, everyone had great ideas and we relied on their vast experience. I didn't have to spend much time chasing after people, and also only once or twice was anything not 100% correct, that I had to work with the team to correct. For a project this size, this is pretty amazing. We had new grass put in, in the 1st week after it was in, looked fairly brown but the team reassured me with the sprinkler system running it should come back and if it didn't they had my back...it did in fact come back beautifully!

So all in all, I can 100% recommend PC for a project like this, they are definitely one of the top companies in this field! I cannot say it is cheap but if you want to minimize stress and headaches, and $$ spent in the future repairing items then it's best to go with a top company like PC! Finally I'll add, we also had a good experience with their pool support team, they explained why our concerns with elephant covers are unfounded as long as you have a reputable company install them and they did a great job closing the pool!

We hired Poolcraft to create our backyard retreat based on the recommendation of friends of ours and we were not disappointed with the experience. Every aspect of the company from the sales/office team, pool install crew and lastly the landscape team were outstanding. Professional conduct and results from start to finish.

We would recommend Poolcraft to anyone. You will not regret it!!

An amazing company. Months of research paid off when we decided to go with pool craft. Team was very professional and kept us updated frequently. They knew what questions we might have before we even asked. Their pool building team is the best there is. Just watching them work had even my neighbours amazed. Much thanks to Rick, Chris, Bobby and the entire team at pool craft for making our backyard dreams come through.

When looking for a pool contractor we headed to Homestars to research companies and see what past clients had to say. We recognize that skill, customer service and most of all integrity is what sets companies apart. We appreciate that budget is always at the forefront of most decisions however this should not be the determining factor.
Our search for a reputable company began in the winter of 2021. We interviewed 5 reputable pool companies. Pool Craft was the only company that provided an onsite visit as part of the quote process at that time. Rick was a true gentleman; he took the time to educate us and offer his knowledge and skill to design our dream pool within budget. After this meeting we realized why Pool Craft had such positive and consistent reviews and decided this was the right company for us.
Our projected start date was May 2022. While we waited for May to come Pool Craft took care of permits, drawings and all the stresses.
Our project managers where Chris, Bobby, and Jessica (each had their own department). Theses 3 individuals are experienced, extremely hardworking, and trustworthy.
All Pool Craft crews were courteous, diligent, and meticulous. It is evident that the workers were respected by their company and a mutual relationship exists. (Just a side note: Pool Craft provided a porty potty on site for the duration of the project -1 month for their employees. That says a lot about a company that takes care of their employees).
A special thanks to the hardworking crews led by Glen, Tlyer, Brandon and Eugene these workers are relentless, working in extreme temperatures to always get the job done (stonework, grading, sodding and fencing etc.). Chris daily emails with following days projections (all targets were met on time with no issues or concerns) were very reassuring and confirmed all the positive statements on Homestars with respect to customer service/communication.
Over the past year we have come to know of a many people who have ordered pools and not one has had the positive experience we encountered. We have heard of people waiting for different sub-contractors, ongoing delays, and no communication.
After our pool was complete, Chris provided a couple of hours of pool school. This was an opportunity to educate us on the day-to-day operations, importance of pool maintenance and what to do to ensure our pool in running, safely and properly.
Thank you to everyone at Pool Craft who helped us get our dream pool and make the experience both fun and painless. I will be singing your praises to anyone who is in search of a pool company that delivers!

Gabe Rea

PoolCraft was incredible to work with and our pool is perfect. Every person we dealt with was responsive, helpful, honest and professional. They set very clear expectations from the beginning about costs and timing and provided us with a lot of advice every step of the way - choosing pool size/features, permit help, liner selection, and maintenance . Its a well run Company with amazing staff and quality products.

From start to finish, the pool craft crew was knowledgeable, professional & great to deal with. Everything completed on time & as planned for the most part. Such a project can be a scary endeavor for most with a lot of unknowns and anxious moments but trust in Poolcraft because they will guide you through the whole process and allow you to make the right decisions for your family throughout.

The PoolCraft team was exceptional. From the initial sales engagement with Rick, to the completion of the project with the great pool team, led by Chris, and landscaping by Jessica, Poolcraft was very attentive.

Most importantly, they are reliable. They respond quickly to complete things. They don't leave things hanging for weeks. Their entire team is very friendly and professional and the quality of their work is world-class.

They did an incredible job of transforming our back yard into a 5-star resort. I would definitely recommend them to anyone thinking about putting in a top-tier vinyl pool system.